If you're in Alliston, Ontario, and looking for a pharmacy that combines convenience with a variety of accessibility features, Shoppers Drug Mart is a notable option. With on-site services ranging from prescription refills to Canada Post moments away, it's a one-stop shop for many residents.
Convenient Payment Options
At Shoppers Drug Mart, customers can utilize various payment methods to make transactions smoother. Whether you prefer debit cards, credit cards, or the latest in technology with NFC mobile payments, this pharmacy has got you covered. This flexibility ensures that you can make your purchases quickly during a quick visit.
Service Options and Accessibility
The pharmacy prides itself on providing on-site services, which include medication consultations and prescription refills. Unfortunately, customer feedback suggests that wait times can be an issue, with many reporting long delays when trying to pick up prescriptions. However, the pharmacy does feature a wheelchair-accessible entrance and a wheelchair-accessible car park, making it easier for those with mobility challenges to access services. Additionally, a wheelchair-accessible toilet is available for convenience.
Customer Experience
While some reviews celebrate the friendly and knowledgeable staff, others express concern over inconsistent customer service. Complaints about long wait times and rude interactions have been common among patrons. Some customers found the assistance they received inadequate, especially when dealing with urgent health concerns.
Community Impact and Concerns
Recent discussions around the pharmacy have raised awareness about the potential dangers of certain products marketed to young people, such as nitrous oxide. Customers have voiced concerns that products should be better regulated and advertised responsibly. The management reportedly responded to these concerns, but many feel that further action is required to ensure the safety of all customers, particularly minors.
Final Thoughts
Shoppers Drug Mart in Alliston serves as a significant resource for the community, offering essential pharmacy services and products. However, the mixed reviews highlight the need for improvement in customer service and responsiveness. For those considering a visit, it's advisable to keep in mind both the positive attributes and the areas needing attention.
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Oh, Wendy is absolutely brilliant! The team at the pharmacy is top-notch. I had been searching for a PS5 for months, ever since my birthday last year to be exact. After some disappointing experiences at Walmart and other stores, I decided to give this pharmacy a try. When I called, Wendy answered the phone promptly and courteously, and confirmed they had one in stock. They couldn't hold it for me, so I raced over, praying the whole way during the longest 10 minutes of my life. When I arrived, Wendy had the PS5 ready for me to purchase, along with a game. Despite being busy, the staff was still helpful and tried to assist me with my transaction. This pharmacy is now my go-to place for anything I need. Thank you again, ladies!
Elizabeth Hamilton (2025-06-28, 2:08 a.m.):
The CANADA POST MANAGER is absolutely woeful and clearly not cut out for any form of customer service.
After experiencing numerous frustrating encounters, today was no exception. When I inquired about her district manager's name, she refused to provide me with the information, giving me the runaround and feigning ignorance. Eventually, she summoned the 'SHOPPERS' store manager, who was just as ridiculous. He displayed clear bias and blindly defended his employee without any regard for his store or customers. Instead of defusing the situation, he chose to argue with me. The original manager then pointed to a number on the wall as if I was expected to know that it belonged to her boss. (Spoiler alert: It didn't. She lied.)
A little courtesy goes a long way, as does effective management.
Carolyn Ford (2025-06-26, 3:47 a.m.):
The staff over the phone were quite impolite and not very helpful.
Eugene Cruz (2025-06-25, 11:02 p.m.):
I was searching for a formula, and the guy tells me he doesn't know and hangs up. Very poor service, indeed.
David Baker (2025-06-24, 8:17 p.m.):
Absolutely appalling service, with staff being incredibly rude and lazy. Despite it being quiet on a Sunday night, a senior patient was made to wait an hour while the staff chatted amongst themselves. Pharmacist Rocky lacks professionalism and basic manners, while front desk Anu is particularly unmotivated. I will definitely not be returning and would rather endure a 60km drive to Vaughan than set foot in that pharmacy again.
Sarah Jordan (2025-06-22, 1:18 a.m.):
If I could give this Shoppers 0 stars, I would but Google insists you rate at least one star. There are ALWAYS long lines of customers at the Pharmacy and lots of staff behind the counters but only ONE staff assisting customers. The others are chatting and hanging around behind the counter. When I call the pharmacy for assistance, I never get a live person answering the phone. They pick up the call and then put you ON HOLD immediately. They don't even ASK if they can put you on hold or assess why you are calling. It could be an urgent issue but they just automatically put you on hold. I have waited on hold for over 45 minutes AGAIN this morning and AM THOROUGHLY DISGUSTED with this pharmacy. They have HORRIBLE CUSTOMER SERVICE. Actually, there is NO CUSTOMER SERVICE!
Gerald Foster (2025-06-21, 2:27 a.m.):
The dispensing fee for medication is just too exorbitant at Shoppers.
Peter Perez (2025-06-20, 2:52 p.m.):
The ladies at the pharmacy are simply dreadful and seem to lack any semblance of customer service skills. I phoned to confirm they had received my doctor's fax for my prescription, and the woman who answered was quite rude and sounded quite bothered. During another visit to the pharmacy to pick up my prescription, I was met with rudeness - it felt as though I was disturbing her day.
I consistently approach interactions with a smile and politeness, yet I am always met with unkindness at this particular location. Furthermore, during one visit when I went to collect my prescription, Betty Anne mistakenly referred to a different last name for my prescription. When I attempted to correct her, she became snappy and rude with me - truly uncalled for!
Having filled prescriptions at various other locations for many years, I had high hopes for this location, but after a couple of unpleasant experiences, I have made the decision not to return. I found their service disappointing and was quite upset by how I was treated. The pharmacist was the only individual there who displayed politeness and professionalism.
If you are contemplating visiting this establishment, I strongly advise against it! Take the time to drive a bit further and ensure you are treated with the respect you rightly deserve.
Ralph Mitchell (2025-06-19, 5:04 p.m.):
The employee at the post office within Shoppers was quite rude and condescending. She declined to accept my package due to her scanner's inability to read the printed label. Despite having shipped items to various places without any issue, she insisted this had been the protocol for over a year. I have never encountered such resistance elsewhere. As a result, I have decided not to visit this particular Shoppers location again.
Linda Thompson (2025-06-19, 4:46 a.m.):
Oi mate, had a right ol' wait at the pharmacy, staff seemed clueless, put me on hold then hung up on me. All I wanna do is get me prescription refilled, made even more complicated by switching pharmacies. Still sticking with Shoppers Drug Mart though.
Elizabeth Walker (2025-06-16, 9:01 p.m.):
The service at this pharmacy is rather sluggish when it comes to dispensing medications. If they inform you that the wait time is 15-1 hour, be sure to allocate 2-3 hours for the process.
Barbara Evans (2025-06-15, 4:40 p.m.):
Pharmacy pickup is as slow as molasses in January.
Philip Foster (2025-06-15, 3:00 p.m.):
The cosmetics department is absolutely dreadful! I practically informed my spouse that it was high time for correction rather than prevention... HA! I shall be lodging a formal complaint with the head office. Gina & Deb seem to be stuck in a time warp from a decade or two ago and are no longer qualified to dispense advice. It's about time for some younger blood! The one redeeming quality is that my spouse will revisit the store when Laura is on duty, as she is at least amiable and doesn't overstep her bounds.
Angela Brooks (2025-06-14, 3:26 p.m.):
This Shoppers Drug Mart store is fabulous. It has a wide range of products and is always well-stocked. The cleanliness and tidiness are top-notch. The only downside is the customer service at the Pharmacy, which could be improved (a frequent complaint among customers).
Martha Brown (2025-06-10, 1:32 a.m.):
I absolutely adore this place, I've never had a negative experience here. Sometimes I just come to take a leisurely stroll and delight in admiring everything.
Beverly Ross (2025-06-07, 7:06 p.m.):
Top-notch customer service every time!
David Adams (2025-06-03, 5:29 p.m.):
The chaps at the chemist shop are dreadfully sluggish and drowsy, frightfully impolite and lacking in professionalism.
Mary Reynolds (2025-05-31, 12:11 a.m.):
This Shoppers Drug Mart offers a wide range of products from beauty items to baby essentials, groceries, healthcare products, and gifts. The store is clean and well-stocked. However, I have noticed that the prices are consistently higher than those at Zehrs, which can be somewhat frustrating considering they are both owned by Loblaws. As a result, I tend to only make purchases here when there is a good deal available or if I am unable to find the item elsewhere.
Thomas Torres (2025-05-30, 9:05 a.m.):
My favourite Pharmacy and the manager is friendly and knowledgeable. I have always had good experiences here.
Charlotte Brown (2025-05-25, 8:54 p.m.):
I've been frequenting this place ever since I relocated to Alliston a few years back, and I must say, I've never been let down. The staff is super friendly!
