Best Buy Electronics Store in Pointe-Claire, Quebec
Best Buy, located at 6815 Autoroute Transcanadienne, Pointe-Claire, Quebec, is a prominent electronics store that offers a wide variety of products and services. From light bulbs to high-end electronics, Best Buy aims to meet the diverse needs of its customers.
Product Offerings
At Best Buy, you can find an extensive range of products including TVs, laptops, mobile phones, and appliances. They also stock essential items like batteries and smart home devices. For those looking for convenience, Best Buy offers both in-store pick-up and delivery options, making it easier for customers to receive their purchases.
Payment Options
When it comes to payments, Best Buy accommodates various methods. Customers can use credit cards, debit cards, and cash to complete their transactions. Recently, they have also introduced NFC mobile payments for a quicker checkout experience. Unfortunately, some customers have reported issues with order cancellations and refunds, which can be frustrating.
Customer Service and Repair Services
While many customers appreciate the selection and pricing at Best Buy, there have been numerous complaints regarding customer service. Instances of poor assistance and unhelpful staff have led to negative experiences for shoppers seeking help with returns or repairs. The repair services provided by Geek Squad have also received mixed reviews, with some praising their efficiency while others have noted significant delays.
Accessibility Features
Best Buy in Pointe-Claire takes steps toward inclusivity with features like a wheelchair-accessible entrance and a wheelchair-accessible car park. These facilities aim to ensure that all customers can access the store comfortably.
Curbside Pickup and Quick Visits
For those on the go, Best Buy offers a kerbside pickup option, allowing customers to collect their orders without leaving their vehicles. However, customers have faced delays in service times, raising concerns about the efficiency of this service. A quick visit could turn into a long wait during busy hours, impacting overall satisfaction.
Environmental Initiatives
Best Buy encourages recycling and responsible disposal of electronic items, promoting environmental sustainability among its customers. This commitment to recycling aligns with growing consumer preferences for eco-friendly practices.
Conclusion
In summary, while Best Buy in Pointe-Claire offers a considerable selection of electronics and practical services such as payment flexibility and curbside pickup, challenges remain in customer service, repair assistance, and overall customer experience. Continuous improvements in these areas could enhance shopping satisfaction and restore customer trust, turning "Never Buy" back into "Best Buy."
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The chaps over at the telly department were not much help, I must say. I had already decided on a set when the fella tried to upsell me a TV that was $200 dearer... Can you believe it? And when I was ready to pay and fetch my purchase from the car, they were absolutely no help at all. They just went back to chatting with the six blokes who were already idle. It's beginning to feel like they could do without any staff at all – might as well have a security guard at the door and call it self-service!
Patrick Brown (2025-08-13, 10:48 p.m.):
On Boxing Day of 2024, I made two attempts to purchase a Pixel 9 Pro XL, but did not receive any call back until December 30th. Finally, someone contacted me using their personal phone and informed me that they had the Pixel 9 Pro XL in stock with Rogers as the carrier. Excited, I headed to the store, only to be told that there had been a mistake and they actually did not have the Pixel 9 Pro XL available. It seems like there was a mix-up, perhaps even on the Best Buy website!
Logan Lopez (2025-08-11, 4:04 p.m.):
The staff at this store is quite rude. They do not seem willing to listen and assist.
Denise Sullivan (2025-08-08, 3:16 p.m.):
I must say, the Boxing Day sale was a bit disappointing this year. It seems like everything was out of stock both online and in-store at Best Buy. It's rather perplexing that they never seem to have enough stock of their sale items. Hopefully, Best Buy will step up their game next time and ensure a smoother shopping experience for their customers. Cheers!
Michael Henderson (2025-08-07, 3:43 p.m.):
Allow me to clarify, the staff at this establishment are pleasant but the errors made are simply unacceptable. I had specifically requested the latest iPad Air (6th generation with the M2 chip), however, the employee mistakenly ordered the older model (5th generation) despite my repeated inquiries about its correctness. Additionally, I was provided with the wrong Apple Pencil. Upon realizing the mistake, I promptly returned within 10 minutes to request a refund, only to be informed that I had to wait for the item to arrive before processing the refund, which seemed illogical. As a result of the store's mistakes, an unauthorized charge was placed on my card, and I was compelled to wait for a refund until the item arrived, estimated to take two weeks. Consequently, I had to endure a delay before obtaining the desired product.
Upon the arrival of the iPad and my subsequent request for a refund, I insisted on a full reimbursement as the Apple Pencil provided did not meet my needs (I required one with pressure sensitivity). To my dismay, I was only compensated with a 1-cent gift card. Yes, you read that correctly, a mere 1-cent gift card. My advice would be to avoid shopping at this establishment altogether. Simply unbelievable!
Gabriel Torres (2025-08-07, 12:29 a.m.):
I must say, Billy was terribly rude and not at all helpful. He made three attempts to deny my return of an unopened item within the 30-day return window. I ultimately had to take my business to another store to successfully return the product.
Amy Ramos (2025-08-02, 12:20 a.m.):
I must say, I recently acquired an IPad Pro from this establishment and opted for the Geek Squad Protection Plan. Now, back in March, I made my way to the store with intentions to terminate said plan. To my surprise, I was informed that cancelation could only be done via phone call. So, I dialed up their customer service line and engaged in conversation with a representative who, might I say, was quite unhelpful. After a solid half hour of discussion, she assured me that the plan was indeed canceled. However, lo and behold, charges have persisted for the past four months unabated. Today, I endeavored once more to cancel the plan through online chat, only to be met with futility as they redirected me back to the dreaded phone call method. It was then brought to my attention that my provided phone number does not align with their records – a statement that leaves me quite baffled, seeing as I am rather certain of my own contact information! It appears to me this is no mere oversight, but rather a deliberate scheme to perpetually bill unsuspecting customers month after month!
Johnny Young (2025-07-28, 10:00 a.m.):
AJ, greeted me at the entrance, been there 17 years, he did and didn't want a review. But, he definitely deserves 5 stars. In and out in under ten minutes. Just a simple purchase, but still received a warm and friendly service. Also, big shoutout to Omar at the cash register, he was fantastic too. Top-notch staff all around.
Joe Cruz (2025-07-20, 10:25 p.m.):
I popped into the store to browse some TV stands and Hue lighting. It was quite disappointing to see so many staff members seemingly dodging customers, and when I finally managed to snag someone, they provided minimal assistance with my query. To top it off, they literally turned their back on me mid-sentence! Needless to say, I quickly left and ended up ordering the same items I wanted on my phone before even reaching my car, and at a more competitive price too - definitely not from Best Buy.
Shirley Kim (2025-07-20, 7:49 p.m.):
No cashiers were available, so my partner and I, who were making separate purchases, waited in the customer service line. Finally, when the staff noticed that there were more customers waiting, they decided to open up the cash registers. One cashier directed my partner to a register, while the other completely skipped over me and assisted the person behind me. When I mentioned that I had been overlooked, the cashier didn't even acknowledge my comment. To make matters worse, a new line formed for the registers, causing me to wait even longer when I should have been next in line. I also work in retail and know the importance of having a regular register open in addition to the service counter. The only positive aspect of my experience today was that when I finally did get served, I discovered that the item I wanted was sold out (despite being told it was in stock). Following the cashier's recommendation, I decided to take my business to GameStop.
Joe Hernandez (2025-07-20, 3:42 p.m.):
I've been a loyal customer of Best Buy and Geek Squad for quite some time now, and I recently had a rather unpleasant experience with them. I attempted to cancel my $22 monthly protection plan since I did not agree to renew it this January, only to be informed that there was a $229 penalty for cancellation. Unhappy with this turn of events, I lodged a complaint with consumer protection and am currently awaiting their response. I can't say I would recommend Best Buy or Geek Squad to others, as I found their lack of transparency and dissemination of misinformation to be quite disappointing.
Roy Simmons (2025-07-19, 8:36 p.m.):
Poor service and lack of training. It takes 3 employees to complete a single task, which leads to poor customer service. I waited at the checkout for 5 minutes, knowing exactly what I wanted to buy, yet there was no one available to assist me. It's unbelievable that there was no staff at the checkout for such a long time. Overall, it was a disappointing experience.
Gregory Gomez (2025-07-17, 5:50 a.m.):
At around midday today, the lass at the service desk inquired with her boss if they could amalgamate me gift vouchers, only to be informed that such a practice wasn't the norm at this establishment. I had to make me way to another locale where the matter was swiftly sorted without hesitation, as they were already familiar with the procedure (ye cannae wield more than 2 cards whilst making an online transaction). The website clearly indicates that this service is available at Best Buy stores. It appeared as though the manager just couldn't be arsed...
James Cruz (2025-07-16, 1:48 a.m.):
Went to purchase some AirPods. There were 5 salespeople standing around, laughing and having a grand old time. They didn't seem keen on helping me, so I just stood there for 5 minutes watching them. One of them, in a black shirt, started staring back at me and then summoned another colleague to inform me that I was in the wrong section. Quite disappointing, really. And peculiarly enough, they seemed to be quite full of attitude.
Nathan Moore (2025-07-15, 12:40 p.m.):
We came into the store with the intention of shopping for a new TV and were immediately drawn to the Frame TV that caught our eye. A floor model was available at a discounted price, so we decided to go for it. After waiting for 30 minutes, we were informed that the TV was not available and we would need to return the following day.
Returning the next day, we were about to finalize our purchase when we were told that the frame for the TV was not included and once again, we were asked to return the next day. Quite amusing, to be honest.
In conclusion, our overall experience was rather disappointing. It might be better to consider shopping at Costco or making your purchase on Amazon for a more consistent and reliable shopping experience.
John Ross (2025-07-15, 3:36 a.m.):
I can't believe I popped into Best Buy for just 5 minutes. Ended up staying for hours and loving every minute of it. The store has really evolved in the past few years, with a strong focus on tech and automation. They frequently offer competitive deals that are definitely worth it.
John Nguyen (2025-07-13, 4:35 a.m.):
My computer crashed while trying to use a Best Buy gift card, and the funds never returned. They seem uninterested in resolving the issue and assisting in recovering the money back onto the card. I would gladly pay double the price for a product elsewhere just to avoid stepping foot in Best Buy, especially this particular location. Additionally, there was a rather impolite blonde lady at the customer service desk.
Jeremy Wright (2025-07-08, 7:46 p.m.):
I recently purchased a stroller and car seat from this online store because they promised delivery as early as the next day, which was crucial as my due date was approaching. However, after 4 days of waiting and speaking to 4 different customer service representatives, I received false information about the delivery dates, status, and shipping company. Despite requesting to speak to a supervisor, I was denied and told I couldn't pick up the items from their warehouse. There was no tracking information available, and they simply told me to wait without any concrete details. It was frustrating to see that the website promised next day delivery but there was no certainty on when the items would actually arrive. Eventually, I decided to cancel the order, only to find out it would take an additional 3 days for the request to be processed. I later discovered the cancellation by checking the website as there were no email updates. It's disappointing to see similar complaints from other customers facing the same issues. It seems like Best Buy has turned into the Worst Buy for expecting mothers!
Nathan Cook (2025-07-07, 5:11 a.m.):
By far, the most dreadful experience each time! I find myself waiting a good 25-30 minutes whenever I visit this place, whether it's to make a purchase or seek assistance of any kind. I strongly advise against visiting this store!
Douglas Long (2025-07-02, 1:42 p.m.):
The chaps over at the telly section were truly helpful, not a tad pushy. They graciously allowed us ample time to ponder and choose.
It wasn't about upselling; they simply laid out the pros and cons of each option. Splendid service! A far cry from the days when you were coerced into buying the priciest model along with the usual extended warranty.
The only hiccup was forgetting our Best Buy credit card. Despite having a copy of our latest statement, we were regrettably informed that a purchase couldn't be made without it.