ASUS Computer Support and Services in Markham, Ontario
ASUS, a renowned name in the computer hardware industry, offers support and services to customers seeking repair and maintenance for their devices. Among the various locations, the ASUS service center in Markham, Ontario stands out for its accessibility and customer-focused service options.
Accessibility and Amenities
The Markham service center is equipped with a wheelchair-accessible entrance and a wheelchair-accessible car park. This ensures that all customers, regardless of mobility challenges, can access the assistance they need without barriers.
Service Options Available
When it comes to service options, ASUS provides several avenues for customers to receive help. Whether you are dealing with hardware issues or require software support, the Markham center aims to cater to a wide range of needs. While experiences vary, many customers appreciate the service quality, noting that the staff is typically friendly and knowledgeable.
On-Site Services
The on-site services offered at the Markham center have been met with mixed reviews. Some customers have shared positive experiences, highlighting effective communication and timely repairs. For instance, one customer praised the quick turnaround for their laptop, which was fixed in just three days, leaving them satisfied with the service received.
However, others have cited frustrating experiences, particularly regarding warranty claims and repair costs. Customers reported high charges for repairs, even on relatively new products, leading to dissatisfaction. In some cases, products were returned with unresolved issues or additional damages, which has raised concerns about the quality of service provided.
Customer Feedback
Customer feedback regarding the ASUS service center in Markham emphasizes a broad spectrum of opinions. While many appreciate the accessibility and some aspects of the service received, numerous reports of inadequate resolutions and poor customer support cannot be overlooked. For example, one frustrated customer expressed discontent over being quoted exorbitant prices for repairs on products under warranty, feeling they were unfairly charged for issues not caused by them.
Conversely, there are numerous accounts of helpful technicians who went above and beyond to ensure customer satisfaction, illustrating that positive outcomes are possible as well. The variance in customer experiences serves as a reminder to potential ASUS buyers to consider both the products and the after-sales support before making a purchase decision.
Conclusion
The ASUS service center in Markham, Ontario, provides a mix of benefits and challenges for customers seeking computer support and services. With accessibility measures in place and a variety of service options, it aims to assist a diverse client base. However, potential clients should remain aware of the mixed feedback from customers regarding the quality of service and pricing practices. As always, it's wise to do thorough research and weigh personal priorities when considering purchases.
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Attention! Be cautious when seeking product support from this company, as they may covertly subscribe you to various unwanted advertisements such as cloud storage and student deals. It appears they are eager to push any and all products onto customers. Even if you attempt to opt-out, they persist in sending spam emails from non-responsive addresses. Their products are generally subpar and often lack long-term support. If you do acquire a new device from them, I recommend immediately creating a disk image of the hard drive, as they may not provide necessary resources for reinstalling Windows in the future. The product key, if provided on the case, may only be valid for the original Windows version and not for subsequent upgrades. Therefore, it is advisable to clone the hard drive in case you later require a new Windows key for an upgrade. Remain vigilant against these dishonest practices.
Angela Nelson (2025-06-29, 2:50 a.m.):
These blokes are absolutely brilliant..Friendly, helpful, and well-informed.
Daniel Lopez (2025-06-25, 12:50 p.m.):
I would advise against purchasing an ASUS device. While the initial quality of their products may be acceptable, their warranty service is severely lacking. I encountered an issue with my computer's hard drive covered under warranty which subsequently failed. Following the replacement, my computer began experiencing significant slowdowns. I had to send my computer to their repair center a total of three times, and despite this, they claimed no issues were found. This resulted in extended periods of my browser loading for up to 20 minutes. Additionally, each repair took over 2 weeks, leaving me without my essential work tool for prolonged periods.
Brandon Kim (2025-06-23, 7:23 p.m.):
Once your warranty expires, it can be quite challenging to get in touch with anyone. My laptop only lasted for 2 years... now I've gone back to my 2013 Macbook Pro, which is still functioning well despite being a bit sluggish. I wouldn't recommend wasting your money or time on this.
Sean Campbell (2025-06-22, 12:39 p.m.):
I purchased the Asus DUO Pro because it was advertised as having a Thunderbolt 3.0 port, which was essential for my future plans with external graphics. However, upon receiving the laptop, I discovered that it did not have the Thunderbolt 3.0 port as advertised. Despite initially denying this fact, Asus eventually acknowledged their mistake after I provided undeniable proof. I was disappointed that Asus engaged in false advertising and failed to address the issue by offering a replacement, refund, or upgrade.
Update: I am pleased to share that Asus has now accepted the return of the laptop and refunded me for the product.
Deborah Kelly (2025-06-21, 8:45 a.m.):
My Laptop 'as 'ad a Blutooth issue from Factory and the ASUS app even says my Bluetooth is messed up. I've updated the drivers from the ASUS website. Your tech support wants me to pay $100 to look at that. Windows updates seem to break my keyboard. So, now I be spending time asking Reddit for help because the ASUS website was useless. Then, since I'm off Monday - I will be filing a complaint with the Better Buisness. Enough is enough with this company.
Ethan White (2025-06-21, 1:19 a.m.):
I 'ad a jolly good experience with 'em. My computer, o'er 4 years old, 'ad a simple 'ardware issue (as far as I could diagnose), but it was somethin' I couldn't fix meself. They charged me $70 for round-trip shippin' and diagnostics, which was right reasonable. They only charged me $9 for the part replacement and they fixed it proper. It runs like new now. They did a bang-up job! 'ats off to 'em!
Sara Johnson (2025-06-19, 10:23 a.m.):
I must say, the Customer Support team is rather disappointing when it comes to addressing queries or issues. They seem to struggle with handling even the most basic questions and their responses are quite repetitive, as if they are just regurgitating scripted replies from their monitors.
Moreover, there appears to be a recurring problem with the ordering process, as they keep inexplicably canceling orders without providing any clarification. It's quite frustrating, to say the least.
Albert Brown (2025-06-16, 6:24 a.m.):
Purchased a monitor just 10 months ago and it suddenly stopped working on me. Brought it in the next morning and Jansen swiftly set me up with a replacement on a rush order, allowing me to pick it up later that day. Jansen really knows his stuff and provided top-notch service. Much appreciated!
Daisy Nguyen (2025-06-07, 3:04 p.m.):
My brand new Asus Rog laptop had an issue with the USB C charging port. I was given an RMA number but was informed that the repair would take 7 to 10 business days. My laptop is only 2 months old. Instead of shipping it, I decided to drive to the service center. They offered me the option of next day service for an additional $54. Considering the high price of my laptop (over $3k), I expected a better service. In the end, I paid the $54, but I must say, I was quite disappointed.
William Taylor (2025-06-06, 4:44 p.m.):
Top-notch service! Delighted with the expert guidance given.
Bruce Reyes (2025-06-06, 2:12 a.m.):
I purchased an ASUS laptop a year ago, and out of the blue, it stopped working with no warning. No lights, no display at all even with the power adapter connected. Luckily, I realized I still have one more year of warranty left, and was instructed to send the laptop to this specific place for repairs. I will revisit this comment once my laptop is fixed at this service center. However, given the center's rating of only 2.8, I am feeling a bit hesitant. Therefore, I am giving it a 3-star rating for now, and will adjust it after I receive the repaired laptop.
Sandra Jenkins (2025-06-04, 1:09 a.m.):
Jansen was an absolute lifesaver! He managed to repair our laptop on the same day, just in time before our flight a couple of days later. His service was exceptional and we are incredibly grateful for his help!
Bobby Morgan (2025-05-31, 8:17 a.m.):
I recently purchased a shiny new Asus Zenbook just 2 days ago, and alas, it appears that the wifi driver is not performing up to par. Quite disappointing for a top-notch laptop fresh out of the box, as it lags behind my other devices in the same vicinity.
After reaching out to Asus for assistance, I was met with rather unhelpful suggestions such as recommending a "factory reset," which seemed absurd given the newness of my laptop.
To add insult to injury, they directed me to seek aid at BestBuy. Can you believe it? As a loyal Asus customer, this was quite disheartening. A mere "factory reset" suggestion and 40 minutes on hold does not suffice for such a premium product. The service experience left much to be desired.
In a bizarre turn of events, the representative conveniently feigned difficulty in hearing me, perhaps hoping I would hang up. What a farce of a service, indeed.
Logan Richardson (2025-05-27, 7:43 a.m.):
I strongly advise against purchasing an ASUS device. While the product itself may be decent, should you ever need to utilize their warranty service, you will encounter significant problems. The level of customer service they provide is truly subpar. I experienced an issue with the hard drive on my computer while it was still under warranty, which ultimately failed. Following the replacement, my computer began to operate at a significantly slower pace. I had to send my computer to their repair center a total of three times, and each time they claimed they could not find any issues. Meanwhile, my browser was taking a staggering 20 minutes to load. Not to mention, the repairs took over two weeks each time, leaving me without my essential work tool for an extended period.
John Sanchez (2025-05-26, 9:43 p.m.):
I 'ad ter RMA me ROG laptop fer a broken screen to Asus Canada in marhkam less than 3 months after purchasin' it. I received it back in the same printine condition I sent it in. 100% fixed. it took less than 3 weeks to receive it back from the date I sent it off. I was extremely impressed considerin' some other reviews I 'ad read. 10/10 would buy Asus again
Louis Hamilton (2025-05-25, 11:18 p.m.):
They don't deserve any stars. I've been a loyal ASUS customer for over 20 years. However, for the past 3 months, I've been getting the runaround with no solutions in sight. They keep promising to have a level 2 tech support member call me, but after 10 failed attempts via emails and phone calls, no one has reached out. I strongly advise against purchasing ASUS products; go with Gigabyte instead. The problem is simple: my WiFi won't connect to my Tesla with this router. Every other router except ASUS works flawlessly. They even claimed their supervisors have no higher-ups to report to. Avoid at all costs! I would give them zero stars if possible, but I can only rate them one star due to limitations.
Bobby Young (2025-05-25, 5:28 p.m.):
Top-notch service. Recently encountered an issue with my GPU output, and needed a replacement urgently due to work commitments. The service center swiftly arranged for a replacement, which I received promptly. I am now using the RTX 3080 Strix as a replacement and it's performing admirably. The only downside is the noticeable coil whine noise, which seems to be more of a manufacturing flaw than anything else. Apart from that, all systems are functioning perfectly.
Sharon Ramos (2025-05-24, 9:36 p.m.):
I 'ad this peculiar issue wif the fan speed on me ASUS ROG laptop. After scourin' everywhere for a solution and even askin' for 'elp online, I couldn't find an answer. I took it to ASUS support, and though the issue weren't fixed the first time, they were very responsive and offered to do a quick diagnostic again. This time, they went above and beyond to fix the problem in just two days. Their dedication and excellent service 'ave truly improved me perception of ASUS. I highly recommend their support team!
Joshua Collins (2025-05-21, 10:20 p.m.):
They get no stars at all. I have had dealings with ASUS for over 20 years. Now, for the past 3 months, I've been going in circles with no results. They keep saying a level 2 tech will call me, but after 10 times of this through emails and phone calls, no one has contacted me. I strongly advise against buying ASUS, go for Gigabyte instead. The simple issue is that the wifi won't connect to my Tesla with this router. Every router other than ASUS works perfectly. They even tell you that the supervisor doesn't have a boss. Stay away! One star only because I can't give zero stars or post without any rating.
