ASUS Computer Support and Services in Markham, Ontario
ASUS, a renowned name in the computer hardware industry, offers support and services to customers seeking repair and maintenance for their devices. Among the various locations, the ASUS service center in Markham, Ontario stands out for its accessibility and customer-focused service options.
Accessibility and Amenities
The Markham service center is equipped with a wheelchair-accessible entrance and a wheelchair-accessible car park. This ensures that all customers, regardless of mobility challenges, can access the assistance they need without barriers.
Service Options Available
When it comes to service options, ASUS provides several avenues for customers to receive help. Whether you are dealing with hardware issues or require software support, the Markham center aims to cater to a wide range of needs. While experiences vary, many customers appreciate the service quality, noting that the staff is typically friendly and knowledgeable.
On-Site Services
The on-site services offered at the Markham center have been met with mixed reviews. Some customers have shared positive experiences, highlighting effective communication and timely repairs. For instance, one customer praised the quick turnaround for their laptop, which was fixed in just three days, leaving them satisfied with the service received.
However, others have cited frustrating experiences, particularly regarding warranty claims and repair costs. Customers reported high charges for repairs, even on relatively new products, leading to dissatisfaction. In some cases, products were returned with unresolved issues or additional damages, which has raised concerns about the quality of service provided.
Customer Feedback
Customer feedback regarding the ASUS service center in Markham emphasizes a broad spectrum of opinions. While many appreciate the accessibility and some aspects of the service received, numerous reports of inadequate resolutions and poor customer support cannot be overlooked. For example, one frustrated customer expressed discontent over being quoted exorbitant prices for repairs on products under warranty, feeling they were unfairly charged for issues not caused by them.
Conversely, there are numerous accounts of helpful technicians who went above and beyond to ensure customer satisfaction, illustrating that positive outcomes are possible as well. The variance in customer experiences serves as a reminder to potential ASUS buyers to consider both the products and the after-sales support before making a purchase decision.
Conclusion
The ASUS service center in Markham, Ontario, provides a mix of benefits and challenges for customers seeking computer support and services. With accessibility measures in place and a variety of service options, it aims to assist a diverse client base. However, potential clients should remain aware of the mixed feedback from customers regarding the quality of service and pricing practices. As always, it's wise to do thorough research and weigh personal priorities when considering purchases.
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They are a dishonest bunch with no regard for their customers. Back in August 2015, I sent my laptop in for repairs just before my warranty was about to expire on the 28th. However, on September 2nd, I received a message saying they wouldn't cover the repairs under warranty as it had expired. I called them out on this scam and after some back and forth, they finally agreed to fix it. But, lo and behold, two weeks passed and still, no progress. When I asked for an update, they came up with the weakest excuse ever - they claimed they had "run out of spare parts". Frustrated, I left them a scathing review on their website on September 21st. Suddenly, like magic, my laptop was miraculously fixed the very next day and returned to me the day after. Just shady business practices all around.
Hannah Anderson (2025-08-07, 12:52 a.m.):
I recently purchased a brand new Asus Zenbook just 2 days ago, and immediately encountered issues with the wifi driver. Despite being a premium laptop, it was performing slower than my other devices in the same room.
After reaching out to Asus for support, I was disappointed by the unhelpful suggestions they provided, such as recommending a factory reset on a laptop I had just bought. To further exacerbate the situation, Asus directed me to seek assistance from BestBuy. As a new customer of Asus, I found this lackluster response to be quite frustrating.
During my interaction with their customer service representative, it appeared that she was purposely pretending not to hear me in an attempt to have me terminate the call. Overall, I was thoroughly dissatisfied with the quality of service provided.
Judith Barnes (2025-08-05, 10:52 p.m.):
My apologies, I seem to have experienced a rather unfortunate situation with my daughter's ASUS rugged chromebook. Regrettably, she accidentally dropped it, resulting in a broken screen. After reaching out to the repair center and being informed that the device was covered under warranty, I made the effort to drive 45 minutes to the center. Upon arrival, I patiently waited for half an hour before being attended to by a very pleasant individual at the counter.
However, my optimism quickly fizzled out when, ten days later, I received an update stating that the repair for the chromebook would cost a hefty $205. Perplexed by this sudden change, I called to question the charges, only to discover that the accidental damage was not covered by the warranty. I expressed my concerns, pointing out that the cost of the repair almost equaled the price of a brand new chromebook at $229. In response, they offered me a mere 20% discount, which I found unsatisfactory. Frustrated by the situation, I opted to forego the repair altogether and explore other alternatives, including purchasing a different brand. It seems avoiding ASUS in the future might be the most sensible solution.
Kathleen Robinson (2025-08-04, 8:25 a.m.):
I must say, it's quite disheartening to see how little regard they have for their customers. The level of service is abysmal, as they seem completely uninterested in hearing the customers' feedback.
Julia Smith (2025-08-03, 8:52 p.m.):
I do declare, I wish I could give this establishment a rating of zero stars. I had the misfortune of sending in my fairly new laptop to have its network card replaced. To my dismay, instead of simply addressing the issue at hand, they deemed my laptop to be unsightly and insisted on replacing the entire shell, display, keyboard, and all. The final bill ended up costing me more than the price of a brand new laptop! I implored them to just fix the broken part and leave the rest untouched, but they flat out refused. Now I find myself in the predicament of having to repair a single component all because they attempted to upsell me a whole new device.
Asus used to have a stellar reputation, but I can no longer in good faith recommend their services.
Oh, but the saga does not end there. When the laptop was returned to me, lo and behold, they had managed to damage the battery. I raised my concerns, and they assured me over the phone that if I were to send it back, they would rectify the situation promptly. Alas, it was all for naught. They attempted to bill me not only for the original service charge but also for a new battery. Suffice it to say, my patience with their so-called "customer service" had worn thin. I bid adieu to the faulty laptop and opted to construct a new computer, making certain to steer clear of any Asus components.
Arthur Reyes (2025-08-02, 6:34 p.m.):
I gave them a ring regarding the fan on my laptop and described to the techie how it was having a bit of a struggle. He suggested resetting my BIOS settings, even though I hadn't touched them since I bought my laptop, and surprise surprise, it made no difference whatsoever. Eventually, he came to the realization that he couldn't fix it remotely and advised sending the laptop to the Asus repair center to have the fan replaced. Can you believe it will take about 15 days for the whole process? Unbelievable!
Eugene Ortiz (2025-07-31, 9:23 p.m.):
Sent back my 3080 GPU for repair, obtaining the RMA ticket through ASUS live chat was a breeze. Dispatched it to ASUS, where they assessed and swapped out my card with a reconditioned model in just a week. Greatly appreciate the speedy resolution 👍 ...
Evelyn Turner (2025-07-30, 4:29 a.m.):
We purchased an Asus Chromebook in May for our child's online classes. After a month of use, it suddenly stopped turning on. We tried various online troubleshooting methods to restart it, but to no avail. Strangely, there was no visible physical damage to the device. Eventually, we contacted the manufacturer since it was still under warranty, and they requested for it to be shipped to Markham. Four days later, we received an invoice for $179 (the original cost was $260 from Radio Shack) citing damage caused by "pressure" on the display.
Disappointed with this unexpected charge, we decided not to retrieve the Chromebook. My advice to others considering purchasing this product is to not be swayed by its low price. It seems that it may be cheap for a reason. In contrast, I have a Dell laptop that is 12 years old and still functions perfectly. My son has been using it without any issues, making me appreciate the reliability of the Dell brand.
Aaron Ross (2025-07-30, 3:53 a.m.):
Take heed from my experience, mate!
The quality of the products has really taken a nosedive in recent years, I must say. I own a top-notch ZenBook which has been plagued by a plethora of issues: black screen flickering, trackpad clickiness, and a battery that couldn't even hack it for 3 hours. Can you believe it? The battery was supposedly designed to last a whopping 12 hours, ha! I even challenged them to send someone over to demonstrate how in the world they managed to achieve such a feat. I wiped the computer clean as a whistle and the most juice I could squeeze out of it was a measly 6 hours. Not 8, not 10, certainly not the promised 12 – just 6.
They swapped out the battery and display driver, but to no avail. A paltry 6 hours if I'm lucky, and that's with all bells and whistles turned off. I even made it clear that I'd back off if they could eke out a solid 10 hours of battery life, but alas, they were as unhelpful as can be, even in the face of undeniable evidence like screenshots of the battery drainage. Do yourself a favor and look up the litany of issues associated with ASUS – you'll quickly stumble upon identical grievances. It's a crying shame, really, seeing as my previous Chromebook by them was nigh-on flawless and as tough as nails.
This ZenBook debacle marks the last time I invest in an Asus product, mark my words. I wouldn't dream of recommending them to a soul. Take it from me, fork out the extra cash (these machines aren't exactly pocket change to begin with) and opt for anything else. Or better yet, snag a more affordable alternative so at least you can boast about saving a pretty penny. Consider this a cautionary tale, my friends.
Sarah Jackson (2025-07-28, 3:45 p.m.):
I wouldn't recommend purchasing from Asus
I purchased a gaming laptop from them for my daughter to use at University, hoping that the motherboard and the overall computer would be more than she would need.
One year later, the Motherboard is fried, no power, and she lost all of her work. The laptop is experiencing the same issue again, and now they're asking us to pay 800 dollars for a new board. This is not acceptable. Their customer service, as usual, is outsourced and lacks understanding of the market and interpersonal skills.
Christopher Stewart (2025-07-28, 1:58 p.m.):
I popped in without any expectations, a bit wary of the reviews. I must say I'm pleasantly surprised and feel compelled to leave a positive review, as the negative ones couldn't be further from the truth. I had a rather unusual issue and was concerned about my eligibility for warranty assistance. Narek came to my rescue; he had a thorough grasp of the warranty procedures, and much to my delight, my RTX graphics card was indeed covered! With the RMA processed and a new card on its way to my doorstep, I couldn't be happier. This establishment truly goes above and beyond for its customers, setting them apart in the industry. Thank you, ASUS!
Pamela Davis (2025-07-28, 7:41 a.m.):
Oh for goodness sake! What a load of rubbish. I've purchased 2 Asus laptops in the last 17 years, one just a year ago, and it's decided to pack it in with no way to fix it. The first one had to be sent back 3 times before breaking down once more. I won't be falling for this scam again, that's for sure!
Elizabeth Sanders (2025-07-28, 2:06 a.m.):
I would advise against purchasing ASUS laptops due to a recurring issue with the hinges. They do not bend correctly and can eventually damage the screen. ASUS denies that this is a factory error, but it is a widely recognized issue among sales professionals.
Diane Ortiz (2025-07-26, 1:52 a.m.):
Jansen is simply fantastic! His customer service is top-notch! He assisted me in fixing my laptop and truly went the extra mile.
Henry Cruz (2025-07-24, 7:21 p.m.):
I must say, the customer support experience was rather poor and sluggish. I had to RMA my motherboard, and even after receiving it back, it still didn't function properly. The response time for emails was excruciatingly long, especially for addressing basic inquiries.
Gabriel Gutierrez (2025-07-22, 10:03 a.m.):
I must say, the customer support team at this company leaves much to be desired. They seem to struggle with providing clear and helpful answers to even the simplest of inquiries, often resorting to regurgitating scripted responses that don't quite address the issue at hand. Furthermore, there appears to be a recurring problem with their ordering process, as they have a tendency to inexplicably cancel orders without providing any rationale behind their actions. It's quite frustrating, to say the least.
Abigail Flores (2025-07-21, 11:52 p.m.):
Be prepared to endure a 2-3 hour hold just to get in touch with them. Expect weeks of delays when it comes to repairing your products. ASUS International is handling their job well, but ASUS Markham is falling short. Despite having a warranty, ASUS Markham tried to charge me. I had to reach out to ASUS International to resolve this issue (they attempted to charge me 1200 CAD for minor scratches even though I had ADP). As of now, I am still waiting (it's been 3 weeks) to receive either a replacement or my repaired product.
Nathan Jones (2025-07-21, 2:10 p.m.):
I absolutely wouldn't suggest them. It seems like their repair techs lack the know-how to diagnose the problem (Bios fix), let alone fix it. It appears all they can do is swap out a perfectly fine motherboard that was working just fine before. I will not be purchasing another Asus product or utilizing their services again.
Olivia Fisher (2025-07-19, 11:49 p.m.):
I must say, the customer support and follow-up procedures are rather lacking in efficiency. It's quite frustrating that emailing them isn't an option, the live chat isn't available 24/7, and they simply advise you to "turn your device on and off and ensure it's connected." After my Zephyrus returned from the RMA service, it was still overheating and to top it off, the case was poorly assembled, as shown in the pictures I've attached. It almost feels like I'm dealing with a real-life version of the IT Crowd within the company.
Roy Kim (2025-07-19, 10:39 p.m.):
This company has taken a nosedive rapidly. The staff behaves most unprofessionally, and it seems they have transformed into a company that fails to support its products. I am extremely let down by ASUS now and have decided to never buy another ASUS product again.
