ASUS Computer Support and Services in Markham, Ontario
ASUS, a renowned name in the computer hardware industry, offers support and services to customers seeking repair and maintenance for their devices. Among the various locations, the ASUS service center in Markham, Ontario stands out for its accessibility and customer-focused service options.
Accessibility and Amenities
The Markham service center is equipped with a wheelchair-accessible entrance and a wheelchair-accessible car park. This ensures that all customers, regardless of mobility challenges, can access the assistance they need without barriers.
Service Options Available
When it comes to service options, ASUS provides several avenues for customers to receive help. Whether you are dealing with hardware issues or require software support, the Markham center aims to cater to a wide range of needs. While experiences vary, many customers appreciate the service quality, noting that the staff is typically friendly and knowledgeable.
On-Site Services
The on-site services offered at the Markham center have been met with mixed reviews. Some customers have shared positive experiences, highlighting effective communication and timely repairs. For instance, one customer praised the quick turnaround for their laptop, which was fixed in just three days, leaving them satisfied with the service received.
However, others have cited frustrating experiences, particularly regarding warranty claims and repair costs. Customers reported high charges for repairs, even on relatively new products, leading to dissatisfaction. In some cases, products were returned with unresolved issues or additional damages, which has raised concerns about the quality of service provided.
Customer Feedback
Customer feedback regarding the ASUS service center in Markham emphasizes a broad spectrum of opinions. While many appreciate the accessibility and some aspects of the service received, numerous reports of inadequate resolutions and poor customer support cannot be overlooked. For example, one frustrated customer expressed discontent over being quoted exorbitant prices for repairs on products under warranty, feeling they were unfairly charged for issues not caused by them.
Conversely, there are numerous accounts of helpful technicians who went above and beyond to ensure customer satisfaction, illustrating that positive outcomes are possible as well. The variance in customer experiences serves as a reminder to potential ASUS buyers to consider both the products and the after-sales support before making a purchase decision.
Conclusion
The ASUS service center in Markham, Ontario, provides a mix of benefits and challenges for customers seeking computer support and services. With accessibility measures in place and a variety of service options, it aims to assist a diverse client base. However, potential clients should remain aware of the mixed feedback from customers regarding the quality of service and pricing practices. As always, it's wise to do thorough research and weigh personal priorities when considering purchases.
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We acquired 2 ASUS M570D laptops from Canada Computers in May 2020. Luckily, the first laptop began overheating in April 2021 while still within the warranty period and was fixed by ASUS. It did, however, undergo repairs for about 2 months. Now, the second laptop, which was just 2 months past its warranty, is experiencing the same issue. Contacted ASUS and they require us to send the computer to them. There is a $85.00 fee for a diagnostic and no clear timeline provided. Considering the previous repair took 2 months, I anticipate a similar wait time. Currently exploring alternative solutions. These laptops were not inexpensive, so I am quite disappointed with the quality.
Kimberly Hernandez (2025-07-15, 3:09 p.m.):
My laptop has been having a Bluetooth issue since it came out of the factory, and even the ASUS app confirms that my Bluetooth is malfunctioning. I have tried updating the drivers from the ASUS website, but the problem persists. Now, your tech support team is asking me to pay $100 just to take a look at it. On top of that, every time there's a Windows update, it messes with my keyboard. I've had enough of dealing with this frustration, so now I'm turning to Reddit for help since the ASUS website has been of no use. Since I have Monday off work, I plan on filing a complaint with the Better Business Bureau. This company is really testing my patience.
Betty Barnes (2025-07-13, 7:37 p.m.):
The service provided by Peggy was absolutely brilliant. I was assisted outside the building due to covid protocols, as it was crowded inside. Peggy came out and politely helped me with my warranty submission, providing detailed information and thorough assistance. The customer service I received was top-notch, and there was some quick thinking involved to ensure everything ran smoothly.
Denise Flores (2025-07-12, 5:04 p.m.):
The staff was quite helpful and the service quality was top-notch. These chaps really went out of their way to accommodate my request and had my laptop running smoothly again.
Nathan Murphy (2025-07-12, 1:26 p.m.):
I must say, I had a rather unsatisfactory experience with their service. Back in August 2015, just days before my warranty was due to expire on August 28, I sent my laptop in for repair. However, on September 2, I received a notification informing me that they would not cover the repairs under warranty as it had expired. I promptly called them out on this discrepancy and after some back and forth, they finally agreed to proceed with the repair.
Despite this, there was a significant delay in getting my laptop fixed. When I inquired about the status after two weeks, they claimed they were out of spare parts – an excuse that seemed rather feeble to me. Frustrated, I left a scathing review on their website on September 21. Lo and behold, the very next day my laptop was mysteriously repaired and returned to me promptly on the subsequent day.
Walter Lopez (2025-07-12, 7:58 a.m.):
Absolute rubbish customer service and warranty coverage from ASUS. I've been a loyal customer for years, spending loads of dosh on their products. Fortunately, I'd never needed to claim on the warranty before. But this time, my gaming monitor went wonky after less than 2 months. When I contacted them, they made me jump through hoops to send it back – don't use the original box, really? Instead of fixing it, they sent me pics showing the screen was smashed and have the cheek to demand $500 for repairs (the thing only cost $250 to begin with, ha!). I argued that the monitor was fine when I sent it via their chosen courier (FedEx), but they're ignoring me and bombarding me with emails demanding cash. Never again will I touch an ASUS product... Not in a million years.
Elizabeth Myers (2025-07-10, 10:17 a.m.):
Always taking care of the products. RMAs are handled quickly and without any hassle. Dropping off items is very convenient, I'm lucky to have a service center so close by.
I've had multiple products serviced or replaced here (I purchase a lot of tech for work) and the process has always been seamless. I suppose it could be different if the damage or issues were caused by the user as many other reviews mention. This is a manufacturer, not your local IT shop. Software problems are not their responsibility. Physical damage is not their responsibility. Damage from unstable power supply is not their responsibility.
Also, working in IT, people often buy cheap computers and then compare them to expensive ones. Cheap computers are inexpensive for a reason. Honestly, invest more in a PC than you did in your iPhone before criticizing the quality.
Joseph Walker (2025-07-10, 4:37 a.m.):
My ZenFone 3 Zoom faced an issue where the volume down button was unresponsive, and later a white line appeared at the bottom of the screen. So, I brought it in for service under warranty without any prior arrangements. Upon my arrival, I was warmly greeted, and the paperwork process took around 15 minutes. When I returned to collect my phone five days later, I had to wait 10 minutes for them to retrieve it, but once I had it in my hands, it was functioning perfectly. The service was swift and the turnaround time was decent.
Harper Rodriguez (2025-07-08, 12:21 p.m.):
I wouldn't recommend purchasing an ASUS laptop due to a known issue with the hinges. They don't bend correctly and can end up damaging the screen. ASUS denies that it's a factory error, but it's a well-known issue among sales professionals.
Amy Hamilton (2025-07-08, 1:31 a.m.):
OUTSTANDING SERVICE - Markham Repair Centre - When Candy picked up the phone, everything went smoothly from there. I followed her instructions and emailed a picture with the product ID along with an explanation of why the antenna on my router broke. Just a few hours later, I received news that they had the part in stock and would hold it for me at the front counter. I was able to pick it up on the same day. We primarily use ASUS parts and components for gaming and we are extremely satisfied with the service provided. I'm not quite sure why there are several negative reviews, as my experience was absolutely flawless.
Jeremy Harris (2025-07-03, 3:05 p.m.):
I've had to replace 8 motherboards in the last 12 years. They just keep failing on me. And let me tell you, one of the chaps at customer service was rather impolite, if you ask me. It seems like nobody over at Asus gives a hoot about customer experience. To top it all off, this time they sent me a different motherboard without the IO shield plate. Quite the hassle, I must say!
Austin Jordan (2025-07-02, 3:21 p.m.):
I 'ad a monitor I bought only 10 months ago stop workin' randomly, brought it in the next mornin', got set up with a replacement one on a rush order and was able to pick it up the same day. Jansen 'elped me out and is a pro at what 'e does. Thanks!
Austin White (2025-07-02, 12:23 a.m.):
If your laptop be under warranty, there ain't no problem mate. My laptop went in for fixing at ASUS Markham and was back in me hands within 2 weeks. They swapped out all the necessary bits for free cause it was still under warranty. Just be aware, they do wipe all your data and reset Windows, so make sure you back up yer stuff before handin' over your laptop. Cheers!
Martha Ortiz (2025-06-29, 5:11 p.m.):
Attention! Be cautious when seeking product support from this company, as they may covertly subscribe you to various unwanted advertisements such as cloud storage and student deals. It appears they are eager to push any and all products onto customers. Even if you attempt to opt-out, they persist in sending spam emails from non-responsive addresses. Their products are generally subpar and often lack long-term support. If you do acquire a new device from them, I recommend immediately creating a disk image of the hard drive, as they may not provide necessary resources for reinstalling Windows in the future. The product key, if provided on the case, may only be valid for the original Windows version and not for subsequent upgrades. Therefore, it is advisable to clone the hard drive in case you later require a new Windows key for an upgrade. Remain vigilant against these dishonest practices.
Angela Nelson (2025-06-29, 2:50 a.m.):
These blokes are absolutely brilliant..Friendly, helpful, and well-informed.
Daniel Lopez (2025-06-25, 12:50 p.m.):
I would advise against purchasing an ASUS device. While the initial quality of their products may be acceptable, their warranty service is severely lacking. I encountered an issue with my computer's hard drive covered under warranty which subsequently failed. Following the replacement, my computer began experiencing significant slowdowns. I had to send my computer to their repair center a total of three times, and despite this, they claimed no issues were found. This resulted in extended periods of my browser loading for up to 20 minutes. Additionally, each repair took over 2 weeks, leaving me without my essential work tool for prolonged periods.
Brandon Kim (2025-06-23, 7:23 p.m.):
Once your warranty expires, it can be quite challenging to get in touch with anyone. My laptop only lasted for 2 years... now I've gone back to my 2013 Macbook Pro, which is still functioning well despite being a bit sluggish. I wouldn't recommend wasting your money or time on this.
Sean Campbell (2025-06-22, 12:39 p.m.):
I purchased the Asus DUO Pro because it was advertised as having a Thunderbolt 3.0 port, which was essential for my future plans with external graphics. However, upon receiving the laptop, I discovered that it did not have the Thunderbolt 3.0 port as advertised. Despite initially denying this fact, Asus eventually acknowledged their mistake after I provided undeniable proof. I was disappointed that Asus engaged in false advertising and failed to address the issue by offering a replacement, refund, or upgrade.
Update: I am pleased to share that Asus has now accepted the return of the laptop and refunded me for the product.
Deborah Kelly (2025-06-21, 8:45 a.m.):
My Laptop 'as 'ad a Blutooth issue from Factory and the ASUS app even says my Bluetooth is messed up. I've updated the drivers from the ASUS website. Your tech support wants me to pay $100 to look at that. Windows updates seem to break my keyboard. So, now I be spending time asking Reddit for help because the ASUS website was useless. Then, since I'm off Monday - I will be filing a complaint with the Better Buisness. Enough is enough with this company.
Ethan White (2025-06-21, 1:19 a.m.):
I 'ad a jolly good experience with 'em. My computer, o'er 4 years old, 'ad a simple 'ardware issue (as far as I could diagnose), but it was somethin' I couldn't fix meself. They charged me $70 for round-trip shippin' and diagnostics, which was right reasonable. They only charged me $9 for the part replacement and they fixed it proper. It runs like new now. They did a bang-up job! 'ats off to 'em!
