ASUS Computer Support and Services in Markham, Ontario
ASUS, a renowned name in the computer hardware industry, offers support and services to customers seeking repair and maintenance for their devices. Among the various locations, the ASUS service center in Markham, Ontario stands out for its accessibility and customer-focused service options.
Accessibility and Amenities
The Markham service center is equipped with a wheelchair-accessible entrance and a wheelchair-accessible car park. This ensures that all customers, regardless of mobility challenges, can access the assistance they need without barriers.
Service Options Available
When it comes to service options, ASUS provides several avenues for customers to receive help. Whether you are dealing with hardware issues or require software support, the Markham center aims to cater to a wide range of needs. While experiences vary, many customers appreciate the service quality, noting that the staff is typically friendly and knowledgeable.
On-Site Services
The on-site services offered at the Markham center have been met with mixed reviews. Some customers have shared positive experiences, highlighting effective communication and timely repairs. For instance, one customer praised the quick turnaround for their laptop, which was fixed in just three days, leaving them satisfied with the service received.
However, others have cited frustrating experiences, particularly regarding warranty claims and repair costs. Customers reported high charges for repairs, even on relatively new products, leading to dissatisfaction. In some cases, products were returned with unresolved issues or additional damages, which has raised concerns about the quality of service provided.
Customer Feedback
Customer feedback regarding the ASUS service center in Markham emphasizes a broad spectrum of opinions. While many appreciate the accessibility and some aspects of the service received, numerous reports of inadequate resolutions and poor customer support cannot be overlooked. For example, one frustrated customer expressed discontent over being quoted exorbitant prices for repairs on products under warranty, feeling they were unfairly charged for issues not caused by them.
Conversely, there are numerous accounts of helpful technicians who went above and beyond to ensure customer satisfaction, illustrating that positive outcomes are possible as well. The variance in customer experiences serves as a reminder to potential ASUS buyers to consider both the products and the after-sales support before making a purchase decision.
Conclusion
The ASUS service center in Markham, Ontario, provides a mix of benefits and challenges for customers seeking computer support and services. With accessibility measures in place and a variety of service options, it aims to assist a diverse client base. However, potential clients should remain aware of the mixed feedback from customers regarding the quality of service and pricing practices. As always, it's wise to do thorough research and weigh personal priorities when considering purchases.
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I must say, the Customer Support team is rather disappointing when it comes to addressing queries or issues. They seem to struggle with handling even the most basic questions and their responses are quite repetitive, as if they are just regurgitating scripted replies from their monitors.
Moreover, there appears to be a recurring problem with the ordering process, as they keep inexplicably canceling orders without providing any clarification. It's quite frustrating, to say the least.
Albert Brown (2025-06-16, 6:24 a.m.):
Purchased a monitor just 10 months ago and it suddenly stopped working on me. Brought it in the next morning and Jansen swiftly set me up with a replacement on a rush order, allowing me to pick it up later that day. Jansen really knows his stuff and provided top-notch service. Much appreciated!
Daisy Nguyen (2025-06-07, 3:04 p.m.):
My brand new Asus Rog laptop had an issue with the USB C charging port. I was given an RMA number but was informed that the repair would take 7 to 10 business days. My laptop is only 2 months old. Instead of shipping it, I decided to drive to the service center. They offered me the option of next day service for an additional $54. Considering the high price of my laptop (over $3k), I expected a better service. In the end, I paid the $54, but I must say, I was quite disappointed.
William Taylor (2025-06-06, 4:44 p.m.):
Top-notch service! Delighted with the expert guidance given.
Bruce Reyes (2025-06-06, 2:12 a.m.):
I purchased an ASUS laptop a year ago, and out of the blue, it stopped working with no warning. No lights, no display at all even with the power adapter connected. Luckily, I realized I still have one more year of warranty left, and was instructed to send the laptop to this specific place for repairs. I will revisit this comment once my laptop is fixed at this service center. However, given the center's rating of only 2.8, I am feeling a bit hesitant. Therefore, I am giving it a 3-star rating for now, and will adjust it after I receive the repaired laptop.
Sandra Jenkins (2025-06-04, 1:09 a.m.):
Jansen was an absolute lifesaver! He managed to repair our laptop on the same day, just in time before our flight a couple of days later. His service was exceptional and we are incredibly grateful for his help!
Bobby Morgan (2025-05-31, 8:17 a.m.):
I recently purchased a shiny new Asus Zenbook just 2 days ago, and alas, it appears that the wifi driver is not performing up to par. Quite disappointing for a top-notch laptop fresh out of the box, as it lags behind my other devices in the same vicinity.
After reaching out to Asus for assistance, I was met with rather unhelpful suggestions such as recommending a "factory reset," which seemed absurd given the newness of my laptop.
To add insult to injury, they directed me to seek aid at BestBuy. Can you believe it? As a loyal Asus customer, this was quite disheartening. A mere "factory reset" suggestion and 40 minutes on hold does not suffice for such a premium product. The service experience left much to be desired.
In a bizarre turn of events, the representative conveniently feigned difficulty in hearing me, perhaps hoping I would hang up. What a farce of a service, indeed.
Logan Richardson (2025-05-27, 7:43 a.m.):
I strongly advise against purchasing an ASUS device. While the product itself may be decent, should you ever need to utilize their warranty service, you will encounter significant problems. The level of customer service they provide is truly subpar. I experienced an issue with the hard drive on my computer while it was still under warranty, which ultimately failed. Following the replacement, my computer began to operate at a significantly slower pace. I had to send my computer to their repair center a total of three times, and each time they claimed they could not find any issues. Meanwhile, my browser was taking a staggering 20 minutes to load. Not to mention, the repairs took over two weeks each time, leaving me without my essential work tool for an extended period.
John Sanchez (2025-05-26, 9:43 p.m.):
I 'ad ter RMA me ROG laptop fer a broken screen to Asus Canada in marhkam less than 3 months after purchasin' it. I received it back in the same printine condition I sent it in. 100% fixed. it took less than 3 weeks to receive it back from the date I sent it off. I was extremely impressed considerin' some other reviews I 'ad read. 10/10 would buy Asus again
Louis Hamilton (2025-05-25, 11:18 p.m.):
They don't deserve any stars. I've been a loyal ASUS customer for over 20 years. However, for the past 3 months, I've been getting the runaround with no solutions in sight. They keep promising to have a level 2 tech support member call me, but after 10 failed attempts via emails and phone calls, no one has reached out. I strongly advise against purchasing ASUS products; go with Gigabyte instead. The problem is simple: my WiFi won't connect to my Tesla with this router. Every other router except ASUS works flawlessly. They even claimed their supervisors have no higher-ups to report to. Avoid at all costs! I would give them zero stars if possible, but I can only rate them one star due to limitations.
Bobby Young (2025-05-25, 5:28 p.m.):
Top-notch service. Recently encountered an issue with my GPU output, and needed a replacement urgently due to work commitments. The service center swiftly arranged for a replacement, which I received promptly. I am now using the RTX 3080 Strix as a replacement and it's performing admirably. The only downside is the noticeable coil whine noise, which seems to be more of a manufacturing flaw than anything else. Apart from that, all systems are functioning perfectly.
Sharon Ramos (2025-05-24, 9:36 p.m.):
I 'ad this peculiar issue wif the fan speed on me ASUS ROG laptop. After scourin' everywhere for a solution and even askin' for 'elp online, I couldn't find an answer. I took it to ASUS support, and though the issue weren't fixed the first time, they were very responsive and offered to do a quick diagnostic again. This time, they went above and beyond to fix the problem in just two days. Their dedication and excellent service 'ave truly improved me perception of ASUS. I highly recommend their support team!
Joshua Collins (2025-05-21, 10:20 p.m.):
They get no stars at all. I have had dealings with ASUS for over 20 years. Now, for the past 3 months, I've been going in circles with no results. They keep saying a level 2 tech will call me, but after 10 times of this through emails and phone calls, no one has contacted me. I strongly advise against buying ASUS, go for Gigabyte instead. The simple issue is that the wifi won't connect to my Tesla with this router. Every router other than ASUS works perfectly. They even tell you that the supervisor doesn't have a boss. Stay away! One star only because I can't give zero stars or post without any rating.
Virginia Murphy (2025-05-21, 8:17 a.m.):
Outstanding service! Incredibly helpful and amiable. They efficiently tackled my problem and fixed it all in just a couple of hours. I'm truly grateful for their assistance! Big thanks to the entire team at Asus for their hard work!
Amelia Graham (2025-05-20, 1:00 p.m.):
I was extremely pleased with their service this time, as well as five years ago. I had some dark pixels on my laptop screen. Asus promptly provided me with the RMA information and labels for shipping via FedEx. I dropped it off and within a week, I received my laptop back with a brand new screen. Fast and easy - just what you hope for in terms of service. Overall, I had no complaints with my experience which is one of the reasons why I chose ASUS for their excellent service.
Jack Lewis (2025-05-19, 9:57 p.m.):
I've had 2 free replacements done with them. Quick service with no nonsense.
One time my RX480 fans stopped spinning, and they replaced it with an upgraded refurbished RX580 for free.
Another time my UX430's speakers and headphone jack stopped working, and even though I had bought it over a year ago and was pretty much out of warranty, they still replaced the whole motherboard for free.
Both experiences were really quick, only took about 3-4 business days.
The staff are really laid-back and friendly.
People should stop giving bad reviews to the staff just because they bought a faulty product from Best Buy. These incidents are not related to each other.
Linda Green (2025-05-18, 5:10 p.m.):
I do wish I could give it 0 stars. I sent in a relatively new laptop to have the network card replaced, and they took it upon themselves to decide that the laptop was too unsightly and required an entire new shell, display, keyboard, and the whole shebang. Ended up costing me more than simply buying a new laptop. I requested that they only replace the faulty part and leave the rest as is, but they flat out refused. Now I'm left with fixing just that one part because they attempted to upsell me a new laptop.
Asus used to have a good reputation, but I can no longer recommend their services.
EDIT: When the laptop was returned, they had managed to damage the battery. After voicing my concerns, they assured over the phone that if I sent it back, they would rectify the issue promptly. But, alas, it played out just as one might have expected. They tried to bill me for the initial service charge as well as the cost of a new battery. Dealing with their customer "service" left me more exasperated than ever. I eventually gave up on the laptop altogether and built a new computer, making certain not to include any Asus components.
Raymond Ross (2025-05-16, 9:14 p.m.):
I must say, the service provided here is truly disappointing. The supervisor seems to have an arrogant attitude, and waiting 24-48 hours for a callback is just unacceptable. After paying a non-refundable fee of $85, it's disheartening to receive no updates even after a week has passed. As a student, my laptop is essential for completing my semester, and despite expressing my urgency, there seems to be no progress. I even mentioned that if things took too long, I would seek assistance elsewhere, but they assured me of prioritizing my case. Yet, here I am, over a week later, still awaiting a quotation with no end in sight for repairing my laptop. It's frustrating to have paid a non-refundable fee for such lackluster service. This experience has truly been the worst I've encountered in Canada. I urge others to avoid this establishment at all costs. 🙏
Jose Reynolds (2025-05-14, 3:57 p.m.):
So, I recently had an issue with the USB-C charging port on my shiny new Asus Rog laptop. I went through the process of getting an RMA number, but was informed that it would take 7 to 10 business days for the repair to be completed. Can you believe it? My laptop is only 2 months old! Instead of shipping it out, I decided to make the trek to the service centre myself. They informed me that they could expedite the repair for the next day for an extra $54. Now, I don't know about you, but for a laptop that cost me over $3k, I expected a bit more in terms of service. In the end, I ended up shelling out the extra cash, but seriously, shouldn't top-notch service be a given at that price point?
Judy Reyes (2025-05-14, 11:43 a.m.):
The staff were very helpful and provided top-notch service quality. They managed to accommodate my request and had my laptop running in tip-top condition again. Highly recommended!
