Exploring the Banff Jasper Collection by Pursuit: A Memorable Experience
The Banff Jasper Collection by Pursuit is a renowned tour operator that offers unforgettable experiences amidst the breathtaking scenery of Alberta, Canada. Providing meticulously organized trips, they ensure every guest has the opportunity to explore the stunning landscapes that define Banff and Jasper National Parks.
Accessibility for All
One of the standout features of the Banff Jasper Collection by Pursuit is its focus on accessibility. They are committed to making their attractions accessible to everyone, ensuring that all visitors can experience the beauty of the Canadian Rockies. The facilities boast a wheelchair-accessible entrance, making it easier for those with mobility impairments to enjoy the adventures offered.
A Wheelchair-Accessible Car Park
For added convenience, the tour operator provides a wheelchair-accessible car park, allowing guests to arrive comfortably and start their journey without any hassles. This thoughtful consideration ensures that no one misses out on the incredible experiences awaiting them in Banff and Jasper.
Exceptional Experiences and Fantastic Guides
Guests often rave about their experiences, highlighting the knowledge and enthusiasm of the staff. For instance, on the Colombian Icefield Trip, a guest praised their driver, John, and hostess, Taylor, for their extensive knowledge of the area. Visitors appreciated how they made a long day of adventure—from 7:30 AM to 7 PM—feel engaging and full of energy.
Another memorable aspect was witnessing wildlife, with one hilarious incident involving Taylor spotting a bear, which left the group in fits of laughter as John jumped in surprise!
Memorable Tours for Special Occasions
The Banff Gondola, managed by Pursuit, has also been the site for many special occasions, such as commitment ceremonies. One couple shared how their wedding planner faced some challenges communicating with the company but praised the on-site staff for their attentiveness and support in making their day special.
Challenges with Customer Service
Despite these wonderful experiences, some guests have reported challenges regarding customer service. Future visitors are advised to communicate directly with Pursuit staff for clear arrangements, as some have experienced misunderstandings during the booking process.
Conclusion
The Banff Jasper Collection by Pursuit stands out as a leader in the Canadian Rockies tourism industry, offering accessible adventures that create lasting memories. With their commitment to providing a wheelchair-accessible entrance and wheelchair-accessible car park, alongside exceptional guides, visitors can look forward to an unforgettable experience amidst Alberta's natural beauty.
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My experience with the pass and reservations has been absolutely dreadful. I purchased a pass for three individuals at a cost of CAD 977 including tax, only to find that most of the attractions have limited availability.
The reservation system is incredibly cumbersome. I am constantly phoning the 800 number for any modifications, enduring lengthy wait times on the line. Despite providing precise details, they still manage to make data entry mistakes, necessitating double confirmation of all bookings.
In sum, organizing a trip to Banff has proven to be quite challenging, and Pursuit's pass has done very little to ease the process.
Justin Kim (2025-08-12, 8:54 a.m.):
The privatization and commercialization of National Parks is absolutely appalling.
Hannah Miller (2025-08-07, 11:17 p.m.):
We had an absolutely splendid time on this Maligne Canyon Ice Walk!! Jordan was a fantastic guide! The package offered exceptional value for the price!
Leonard Howard (2025-08-07, 2:06 a.m.):
My mum, aunt, uncle, and I had the most wonderful experience exploring the Canadian Rockies with Brewster Travel tours. My mum suffers from COPD, but thanks to the incredible drivers, Andre, Tim, and Habib, our trip was made so much easier. They each ensured that a front seat was reserved for my mum for easy boarding and exiting the vehicle. They also took care of her walker at every stop, making sure she felt comfortable and secure. Not only were they informative and funny, but they were also extremely kind and attentive. I wholeheartedly recommend Brewster Travel tours to anyone looking for a fantastic and inclusive journey through the breathtaking landscapes of Canada.
Ethan Wright (2025-08-03, 2:54 p.m.):
The vistas from the peak of Sulphur Mountain are absolutely stunning, mate! We opted for the 8-minute gondola ride instead of hiking up, as the weather can be quite unpredictable. One minute it's sunny, the next it's pouring rain. Saw some folks trekking down in the downpour - not a pleasant sight, I must say. Big shoutout to Ana Garcia and Anameeta (apologies if I've butchered the name) for their top-notch customer service. They really went above and beyond to enhance our experience. Cheers to them! :)
Michael Nelson (2025-08-02, 8:19 p.m.):
I recently had the pleasure of speaking with a lovely lady named Jade and I must say, it was truly the best customer service experience I have ever had! Thank you for making my vacation absolutely amazing.
Carol Hughes (2025-08-02, 7:19 p.m.):
I absolutely despise Brewster! They are extremely money-hungry and their customer service is abysmal. Do yourself a favor and steer clear of them - you'll end up regretting it massively.
Angela Bennett (2025-08-02, 5:09 p.m.):
I've been attempting to reach these chaps, but it seems no one ever picks up the phone. The customer service is rather disappointing, I must say. Our flight was canceled, and I'm trying to reschedule or cancel the booking. However, I simply cannot get through via phone. It feels like a complete waste of $300 for me. The services are just subpar.
Janet Butler (2025-07-29, 6:08 a.m.):
Brewster Inc. offers the finest guided tours in the National Park. The friendly drivers, top-notch transportation options including buses, monster trucks, gondolas, canoes, and boats, make for an unforgettable experience. Absolutely superb, I couldn't recommend them more highly. Cheers!
Frank Mitchell (2025-07-19, 12:20 a.m.):
Our experience with the Canadian Rockies Tour was absolutely fantastic! We worked with multiple vendors for our various excursions, and they all went above and beyond in terms of quality, timeliness, and service level. But let me tell you, Brewster really stood out from the rest with their exceptional customer service. Cristal at the Elk + Avenue center truly went above and beyond the call of duty to ensure that our needs were met, even though Brewster was only responsible for part of our itinerary. I mean, she was literally on two phones at once just to make sure everything ran smoothly. She's a real gem and a valuable asset to the company! And I can't forget to mention the outstanding services provided by Murray Wilson and Jono - top-notch all around.
Jordan Young (2025-07-16, 7:06 p.m.):
If there were a 0-star option available, I'd choose that without hesitation. The service provided was abysmal and the treatment of customers was incredibly disrespectful.
Cheryl Richardson (2025-07-15, 4:05 p.m.):
In general, had a great time. My family and I got the ultimate Banff package and managed to enjoy all the activities over two days. The icefields were the best part (remember to bundle up). The Banff Gondola ride was stunning at sunset. We didn't even know about the rooftop deck, small museum, and short film, not to mention the restaurant. When planning the boat cruise, aim for sunny weather to see the lake in all its glory. We even spotted a bull elk on our way in!
Big shoutout to the admin team for their assistance when we hit a snag and had to change our reservation.
Jennifer Jones (2025-07-15, 7:49 a.m.):
We got bumped off Banff Adventures for a private charter, and they suggested we try Pursuit instead.
Quite disappointed with our fishing outing with Pursuit. We get that you can't always reel in the big ones, but our guide seemed a bit clueless and didn't seem to know much about fishing or the lake. We tried different spots, but he never mixed things up. Same old tackle/jig the whole time. The scenery was great, but the fishing part just didn't justify the cost.
Willie Patterson (2025-07-11, 9:01 a.m.):
I bought 4 Rockies passes on July 2nd for a trip to Banff this weekend. My credit card got charged right away $1222, but I still haven't gotten the passes. I've tried calling their 800 number, their local office number, and even attempted their chat option - 3 times each - but haven't heard back. Looks like I'll have to head over to their local office in Banff and hope for the best. This level of service is just not acceptable. It's unusual for me to leave a negative review like this (me being Canadian and all). My suggestion: explore other options!
Peter Evans (2025-07-07, 2:38 p.m.):
The reservation system is absolutely dreadful. They promised that reservations could be modified later, but it simply does not work. We opted to select a time for an activity later on, and now there seems to be no way to edit the reservation. I attempted to contact customer service via phone, but alas, nobody picked up.
Linda Ortiz (2025-07-02, 9:54 p.m.):
This evening, we embarked on the 6pm tour with Captain Ben and Jordan! It was my inaugural boat journey, and I must say, it was splendid. The deep-rooted indigenous history of Lake Minnewanka was truly captivating, evoking tales of our ancestral beginnings. Jordan and Ben's passion and storytelling made the experience even more enchanting. A heartfelt thank you to both for a memorable conclusion to our extended weekend getaway in Banff. We are already planning our return and look forward to many more rides aboard!
Sean Green (2025-07-02, 7:13 p.m.):
Absolutely superb service! Every driver was simply marvelous and so kind! Mitch, one of the folks who assisted us in planning and coordinating everything, was truly exceptional and went above and beyond to assist us throughout all of our excursions.
Nicole Stewart (2025-07-02, 6:37 p.m.):
Instead of hiring a car, we opted for Brewster transportation to get to and from the airport in Banff. It was incredibly efficient and quick. The buses were spotless and well-maintained. Our driver, Donny, was a gem - so helpful and incredibly friendly. We adored his personality and witty sense of humor.
Wayne Cruz (2025-07-02, 1:19 p.m.):
I must extend our heartfelt thanks to Noland and the fantastic crew at Brewster/Pursuit for the wonderful experience we had today. Our local minor hockey team found ourselves faced with a sudden away game and reached out to inquire about renting a coach to transport us there and back.
Brewster/Pursuit effortlessly arranged for a stunning, modern, and impeccably clean motorcoach, complete with a skilled and friendly driver. This provided everyone - players, parents, and coaches - with the peace of mind to focus on the upcoming game rather than the lengthy journey.
The bus arrived early for our pickup and delivered us to our destination right on time. Our journey back was equally smooth, and Noland even drew our attention to the magnificent northern lights, a sight our tired players may have missed otherwise.
Our trip was truly exceptional, setting a high standard for sports travel providers. We will undoubtedly turn to Brewster/Pursuit for our next adventure. They are truly top-notch.
Once again, a big thank you to driver Noland and the entire team at Brewster/Pursuit.
Warm regards,
Canmore Eagles U18 Rep Hockey Team
November 5th, 2023
Elizabeth Hernandez (2025-06-30, 10:29 a.m.):
This outfit right 'ere ain't the most reasonable nor customer-friendly, I tell ya. Had me trip all set to head out to Banff for the day, when suddenly the weather took a turn for the worse the night afore. And would ya believe it, these blokes refused to give me money back or even offer a credit! I'd steer clear of this lot if ye ever plan on goin' on any trips in the future, that's for sure.
