Exploring Newegg Canada: Your Go-To Electronics Store in Richmond Hill, Ontario
Newegg Canada, located in Richmond Hill, Ontario, stands out as a prominent electronics store offering an extensive range of products. With its focus on customer convenience and service, Newegg allows for various payment options including debit cards and credit cards, making it easy for shoppers to complete their purchases.
Customer Experience and Accessibility
Accessing Newegg Canada is straightforward, thanks to features like a wheelchair-accessible entrance and a wheelchair-accessible car park. The store ensures that all customers can navigate the space comfortably. Positive reviews highlight Newegg's commitment to providing solid services, enhancing the overall customer experience.
However, some feedback points out challenges within the return process. Customers have expressed frustration over buying items only to encounter difficulties when returning them. It's crucial for consumers to respect the outlined policies while understanding the necessity for businesses to protect themselves from misuse.
Delivery and Service Options
While Newegg promotes fast delivery services, some customers have reported issues with shipping and order accuracy. Experiences shared suggest that even minor items might require in-store pick-up, which contradicts the promise of home delivery. For example, a customer mentioned driving 40 minutes to retrieve a cable after it was mistakenly sent to another location.
On-site services are also available, allowing customers to interact directly with knowledgeable staff. This support can be invaluable for ensuring optimal choices for electronics purchases.
Enhancing Social Media Reputation
With varying reviews regarding customer service, it's imperative for Newegg to prioritize its social media reputation. Engaging with customer feedback online can help improve public perception and address concerns effectively. Customers have noted the need for better communication regarding order statuses and return policies.
In conclusion, while Newegg Canada provides a robust selection of electronics coupled with accessible services, there are notable areas for enhancement, particularly in customer interaction and delivery processes. As they continue to evolve, focusing on these aspects will likely lead to improved experiences for future shoppers.
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I'm penning down this review solely based on my personal experience.
Whilst I can't speak to the tales of those who've shared negative feedback about Newegg and their encounters, my recent purchase of a motherboard had me quite impressed. It arrived swiftly in just 3 days, which was remarkably speedy. Moreover, there was a significant discount and a rebate included in the deal.
However, there's one gripe I have - the retail box (not the shipping one) arrived slightly dented. Fortunately, as fate would have it, the motherboard was snugly placed at the bottom of the box, far from the dent. Had it been situated elsewhere within the box, the outcome could have been rather disastrous.
Thomas Russell (2025-06-28, 7:38 p.m.):
Don't waste your hard-earned cash and precious time on subpar products from this so-called "new egg" seller website. They'll gladly hold onto your funds for a minimum of 24 days before gracing you with an apology and a promise to refund your money. It seems like they enjoy playing around with their customers' cash before eventually giving it back. It's best to steer clear of this website. Definitely not worth the risk.
Joyce Reed (2025-06-28, 7:33 a.m.):
We purchased a high-priced networking device from a seller on the Newegg Canada marketplace. The device is experiencing some issues. Although the return window had closed, it was still within the manufacturer's one-year warranty. Since the manufacturer is based in the USA, Newegg offered to assist us in resolving the problem. After a week passed with no updates, I reached out to them. They informed me that the device was not covered under warranty, contrary to the manufacturer's policy. I understand the risks associated with purchasing from a third-party seller marketplace, but I was disappointed to wait a full week only to receive this information.
Barbara Baker (2025-06-28, 1:38 a.m.):
So, I've been pondering about that moment when I checked the box labeled "Free Item" and how it cunningly led to a deduction of $55 from my refund for a product. This occurred during the period when Google was generously distributing these Alexa clones (Echo) alongside other purchases.
At first, I thought, why not take advantage of something free, right? The issue arose when the item I originally purchased never reached me. Instead, I received the unwanted Alexa clone, but the main product was missing. Consequently, I requested a refund, only to discover that $55 had been subtracted for the Echo!
To date, Newegg has neglected to reimburse me for the funds they are unjustly holding. There was no prior mention that accepting the "FREE" item would result in a $55 charge. They issued me store credit which I haven't utilized, as I harbor doubts about the arrival of my next order, let alone its transparency regarding potential hidden costs for customers. I engaged in lengthy chats at the time of this incident, yet my money remains unrecovered, prompting me to eventually abandon the pursuit.
I felt compelled to share my experience once again, cautioning prospective Newegg shoppers: think twice before making a purchase!
Nicholas Rivera (2025-06-27, 7:42 p.m.):
So, here's the thing, right. I had a bit of a hiccup with one of my deliveries, it somehow ended up in the wrong place. Not great, but turns out it wasn't all on the store, the shipping company had a hand in it too. I got onto a live chat with a Newegg rep to sort out this mess and get a refund for my delayed order. The bloke was spot on, quick off the mark in sorting things out and assured me they'd look into it. Lo and behold, within 3 minutes, I had an email saying they were on the case and checking for any dodgy business. Top-notch customer service right there, I tell ya. 10/10!
Margaret Lewis (2025-06-23, 2:24 p.m.):
Absolutely dreadful company, mate. The bloomin' website tells me to check the laptop I bought as soon as it arrives to make sure it ain't knackered, which is fair enough. I have a butcher's and it turns out I ordered the wrong one. Now, when I try to send it back, they're slapping me with a $300 restocking fee just because I opened the bleeding thing. But I only did that 'cause they told me to! I tried to get in touch with customer support (after waiting 3 days on hold, mind you) only to be told they can't do diddly squat.
Proper dodgy way to run a business, won't be buying from these lot again, that's for sure.
Andrew Murphy (2025-06-14, 7:26 p.m.):
Terrible customer service experience. We never received our $1500 parcel. The shipping policy clearly states that a signature is required for items over $750, but they claimed it only applies if purchased through PayPal. That detail was not mentioned in the policy. This company seems more interested in money than in respecting their customers. Be cautious when ordering to condo or apartment buildings, as they don't seem to care whether you receive your parcel or not. Our package supposedly left at the front door - which front door, we wonder? - yet Newegg doesn't seem to be concerned that we never received it. We won't be ordering from this company again.
Angela Hamilton (2025-06-13, 4:43 p.m.):
ATTENTION BUYERS!!!
I recently experienced a disappointing situation with Newegg. Despite receiving a sealed box, the contents were not as expected. Dealing with Newegg has been quite frustrating, as they requested a police report which I provided, only to be told they couldn't assist me further. Interestingly, my home cameras captured the delivery and unboxing process, clearly showing the discrepancy. Local authorities have mentioned similar incidents with Newegg shipments. The battle continues, and I will update you soon with a new YouTube video on my experience with Newegg's customer service. Stay tuned!
Ruth Brooks (2025-06-12, 4:56 a.m.):
Dreadful customer service encounter, I must say. I mistakenly ordered the wrong item and returned it promptly (still new and unopened). Being at fault, I was willing to cover the shipping costs for both ways. However, to my dismay, they added a 15% fee for the return. Now, in my line of work at a small e-commerce store, we only impose such fees for returns that come back used, damaged, or incomplete. This company, on the other hand, applies it across the board. Despite Amazon offering the same price, I opted to support the smaller business. Regrettably, I shan't be returning after this experience.
Joan Long (2025-06-06, 10:53 a.m.):
Not the same anymore, old chap...
Seems like Newegg has turned into a marketplace and isn't quite as keen on customer satisfaction as they once were.
I've pieced together 3 different PCs over the past decade, and always relied on Newegg.
However, my most recent 2 orders are dragging their feet in the shipping department.
There's no way to have a natter with someone via live chat or email.
Newegg isn't just a distributor site anymore, any Tom, Dick, or Harry can pop in and flog their wares... with a dodgy shipping process to boot.
You've lost a customer today, chaps.
Nicholas Morales (2025-06-06, 6:33 a.m.):
When it comes to a straightforward purchase, Newegg is quite simple to use. However, if you find yourself in need of a return, exchange, warranty, or tax exemption related to First Nations purchases on reserve, dealing with them can be quite frustrating. Their customer service will have you going in circles between departments without any resolution.
Their policies regarding returns, warranties, and support are outdated and are not up to par with other retailers. Unless you absolutely must have an item that is exclusive to Newegg and everything goes smoothly, there isn't much reason to choose them over other competitors.
Janet Hughes (2025-06-04, 4:06 a.m.):
The hate and knee-jerk reaction ain't deserved, a lot of these neg reviews happened coz of the GN debacle which actually made NewEgg step up their game. I recently sent back an item 'cause I goofed up and got two items next to each other, but NewEgg still sorted out my return even though they knew I was the one who messed up. I've been buying stuff from them regularly for about 15-20 years, especially when their prices rival those of the big A, and never had any problems with them.
Eric Perez (2025-05-31, 8:52 a.m.):
They don't back up the products they sell. They're making me interact with the manufacturer in China directly. They appear to be okay with leaving me without a working system for more than a month while they sort out the issue. The factory-installed firmware turns out to not be a version provided by Gigabyte. I can't update to a valid version due to a hardware version conflict. It's safe to say I won't be returning to Newegg for my shopping needs in the future.
Paul Perry (2025-05-31, 12:11 a.m.):
I don't usually leave reviews, but I must say Newegg is a rather untrustworthy outfit. I had seen some reviews mentioning that they send out faulty items and then refuse refunds, and I was hoping it was just a one-time slip-up (these things can happen, you know). I placed an order for a monitor and when it arrived, it was damaged. I reached out to Newegg on the same day, got the return label, and sent it back within two days, about a month ago. Despite them having received the item and processed the refund, they are unwilling to return my money. I'm bewildered by this and all I keep hearing is, "wait 2-5 business days." Their customer service is abysmal, and I'm baffled as to how they manage to stay afloat. I've contacted Paypal in hopes of finding some resolution. With Newegg being such a large organization, one would expect better treatment of customers, but it seems they are clueless in that regard. My advice would be to steer clear of Newegg, save yourself the trouble, and opt for a more reputable seller.
Helen Myers (2025-05-24, 6:44 a.m.):
Ordering items from Newegg is pretty fast, you know. However, if you gotta return something, you better watch out. I ordered the wrong case and sent it back unopened just a few hours after getting it, mate. Used their label to ship it back, which they said would cost about $26. But when they got the package, they bumped up the shipping fees to $27.24 and slapped on a restocking fee of $19.50, when they initially said it'd be $0. Just crossing my fingers for a smooth return process for my defective RMA now. Cheers.
Ashley Peterson (2025-05-18, 12:32 a.m.):
Spotted a nifty computer that caught my eye, but lo and behold, it seems to have garnered a fair share of one-star reviews bemoaning BSODs. Decided to drop a line to their support team to inquire about this recurring issue.
Support came back with a rather vague response, stating they couldn't provide details and advised me to contact the manufacturer directly. A bit dodgy, if you ask me...
Curiosity piqued, I returned to check on the computer the following day only to find that all traces of BSOD-related reviews had mysteriously vanished. A reputable company shouldn't need to resort to such shady tactics...
Shirley Morris (2025-05-17, 9:46 a.m.):
Newegg has really gone downhill. I mistakenly ordered a WD 4TB SSD, but when it arrived, a brand-new, packaged WD 1TB SSD was inside the OEM WD 4TB SSD packaging. My refund is still pending.
Their customer service seems non-existent, and the bots they use are utterly unhelpful and appear to go unmonitored. I had to contact my credit card company to dispute the charge. I've decided to stop using Newegg for computer parts from now on.
Jerry Brooks (2025-05-16, 12:06 a.m.):
This company be shipping valuable items wit' no signature required. I spent a couple grand and they split it into 3 shipments. One of 'em never arrived, and they said @purolator confirmed it shipped. NEWEGG refused to refund or replace it and closed the case. I contacted Puro and was told a trace was ne'er requested. What liars! This ain't how companies should be doin' business. I'm headin' to the Better Business Bureau. How can the recipient be held liable for them cheatin' out on insurance or not requirin' a signature?
Melissa Gonzales (2025-05-15, 3:24 a.m.):
Worst service ever, mate. Used to be top-notch, but now it's all gone pear-shaped. Their delivery fella Purolator ain't worth a brass farthing, total lack of security. My missus got her gear from South Korea quicker than me, and she ordered after. Shocking service. The remedy? If they've got the bits, they'll send 'em again. If not, they'll cough up the dosh. Luckily, they never have anything in stock... Spent weeks twiddling me thumbs waiting for me 6900xt.
Steer clear of this lot.
Canada Computer and Newegg, utter rubbish. Don't give a toss whether you get your kit or not, just after the moolah. And their service? Pish-posh, the worst I've seen.
Brenda Morales (2025-05-14, 5:20 p.m.):
STAY AWAY FROM THIS SELLER:
Shipments from third-party sellers can be unpredictable. Newegg does not take any responsibility for any issues that may come up. One vendor failed to respond to my order after 5 business days, preventing me from canceling it (and also preventing me from leaving a review). In the same order, another item was faulty from the supplier - Newegg would not take back the product from their distributor, which cost me $15 to receive the item and an additional $30 to return it (out of pocket almost $50 for a defective item).