Exploring Newegg Canada: Your Go-To Electronics Store in Richmond Hill, Ontario
Newegg Canada, located in Richmond Hill, Ontario, stands out as a prominent electronics store offering an extensive range of products. With its focus on customer convenience and service, Newegg allows for various payment options including debit cards and credit cards, making it easy for shoppers to complete their purchases.
Customer Experience and Accessibility
Accessing Newegg Canada is straightforward, thanks to features like a wheelchair-accessible entrance and a wheelchair-accessible car park. The store ensures that all customers can navigate the space comfortably. Positive reviews highlight Newegg's commitment to providing solid services, enhancing the overall customer experience.
However, some feedback points out challenges within the return process. Customers have expressed frustration over buying items only to encounter difficulties when returning them. It's crucial for consumers to respect the outlined policies while understanding the necessity for businesses to protect themselves from misuse.
Delivery and Service Options
While Newegg promotes fast delivery services, some customers have reported issues with shipping and order accuracy. Experiences shared suggest that even minor items might require in-store pick-up, which contradicts the promise of home delivery. For example, a customer mentioned driving 40 minutes to retrieve a cable after it was mistakenly sent to another location.
On-site services are also available, allowing customers to interact directly with knowledgeable staff. This support can be invaluable for ensuring optimal choices for electronics purchases.
Enhancing Social Media Reputation
With varying reviews regarding customer service, it's imperative for Newegg to prioritize its social media reputation. Engaging with customer feedback online can help improve public perception and address concerns effectively. Customers have noted the need for better communication regarding order statuses and return policies.
In conclusion, while Newegg Canada provides a robust selection of electronics coupled with accessible services, there are notable areas for enhancement, particularly in customer interaction and delivery processes. As they continue to evolve, focusing on these aspects will likely lead to improved experiences for future shoppers.
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I'm not sure why there are so many negative reviews floating around. I've purchased a variety of items from cases to power supplies to cameras from Newegg, and my experiences have consistently been top-notch. If you place an order in the morning, you can typically pick it up on the same day, often within an hour. The staff members are all extremely friendly and knowledgeable; it's refreshing to engage in meaningful conversations with them and hear their insights on different products. They appear to have a deep understanding of the merchandise they carry and genuinely care about what they're selling. In the rare instance that I received a damaged product, the return process was smooth, and I received a replacement within a week. Overall, Newegg is a fantastic company, and the staff at the location I visit are always welcoming. It's also enjoyable to browse through the array of popular products on display. On one occasion when I was waiting for an order that wasn't quite ready yet (I hadn't even received the notification email), I had the chance to test out some of the computers and VR gear in the store. Since I was already picking something else up, they kindly had a team member bring out my order for me. Cheers to Newegg for consistently providing exceptional service!
Sean Jones (2025-08-15, 8:02 a.m.):
Newegg's policy protects scammers and untrustworthy vendors. I recently purchased a 2-port USB 3.0 hub that was faulty. When I plugged in my WD 4TB external drive, the hub damaged it completely. The seller denied any responsibility, and Newegg supported them. Be cautious and stay alert!
Danielle Barnes (2025-08-15, 3:15 a.m.):
I've been a loyal customer of Newegg for years now, but in the recent days, they've completely tarnished any goodwill they've built up. Despite the challenges of Covid-19, Newegg has chosen not to offer curbside pickups and still charges extra for express delivery using the unreliable shipping company Purolator in Canada. Unlike UPS, FedEx, DHL, Amazon, or even DHL, Purolator does not provide guaranteed delivery times anymore. To make matters worse, Newegg refused to refund my expedited shipping fee after Purolator admitted they had no clue when my package would arrive.
In summary, I purchased a motherboard because mine failed, now I can't work without a computer, and there's been no reimbursement or accountability from anyone because it seems like nobody cares.
Mark Gray (2025-08-15, 2:31 a.m.):
Attention - You've been warned! They don't stick to their own rules! It's all just a facade!
I bought a monitor that supposedly fell under their price guarantee scheme. A week later, they dropped the price on the same item and outright refused to abide by their own conditions! I filed a complaint as instructed, sent various follow-up emails (most of which went unanswered) and even spoke with a manager who claimed the item was out of stock (I had taken a screenshot showing it was in stock at the discounted price, but they chose to ignore it).
They didn't even make an effort to counter my valid points; instead, they started ignoring me altogether. Despite all my efforts, they only responded once or twice. And I had solid evidence to support my case. It's just $50, but it feels like a rip-off to have purchased from them when they clearly disregard their own policies. I recommend buying elsewhere, even if it costs a few extra dollars. Nobody should support such dishonest business practices.
Daniel Nelson (2025-08-11, 12:58 p.m.):
If ye find yerself with a dodgy product that ye need to return (and chances be, ye will - we ordered two phones and neither of 'em worked), be prepared to put up a fight for yer refund. We've been goin' back and forth for months tryin' to get our coin back and it's just plain silly. Newegg ended up givin' us only a part of our money back, but not the $80 we shelled out for shippin' the products back to China. I'm usually not one to leave negative reviews, but the fact that they ain't even respondin' has me at me wit's end.
Eugene Reed (2025-08-10, 11:52 p.m.):
Purchased a monitor online, got me order cancelled without any heads up, couldn't get hold of anyone for an explanation. Customer service was proper disappointing, mate.
Carol Hall (2025-08-09, 1:03 a.m.):
I recently placed an order on their website and thought I'd share my experience:
- I placed an order for an item, the site indicated that the order would be verified and ready for shipping within 1-2 days.
- After 3 days, my order was still not verified.
- When I checked the order status, one of the items was not even listed, despite being included in the email receipt. The other item was still being verified on the fourth day.
- I reached out to support via live chat, explained my issue, and was informed that my payment had been declined. I was advised to place the order again. Although I used a Mastercard with correct information that had worked fine on other websites, I decided to give it another try.
- Upon remaking the order, I noticed that one of the items had mysteriously increased in price from $89 to $129, even though the receipt showed it as $89. The total amount, including all fees, did not add up to the new price.
- When I contacted support again, I was told that my payment was declined once more and instructed to contact my bank. Despite my card working on other sites just two days prior and being compatible with their requirements, no clear explanation was provided for the sudden price increase (despite my repeated inquiries). The support agent simply urged me to confirm my information.
- In a previous order, I unexpectedly received over 10 cans of Axe body spray along with a plethora of dishwasher tablets. While I appreciated the gesture, I found the excessive complimentary items to be frustrating.
Due to these issues, I decided to cancel my entire order and seek my purchase elsewhere. It's rare for me to leave negative feedback, but my experience with Newegg was truly disappointing. I would suggest opting for a physical store or a platform like Amazon for a smoother shopping experience.
Virginia Sanchez (2025-08-05, 6:09 a.m.):
Utterly dreadful experience. I purchased a refurbished laptop from this place, and straight out of the box, it simply refused to work. I reach out to them, only to be told that there will be no replacement, and to top it off, they inform me that the purchase is non-refundable. They proceed to send me an email requesting me to answer a set of questions so they can pass my information on to the supplier. I comply, only to be told that my case is under review and that it will take 3-7 business days before they get back to me via email.
We're talking about 11 days before Christmas here, and I'm left with no choice but to go and buy another laptop. It's just not right to sell a faulty product and then make the customer deal with the vendor directly; they should take responsibility and handle the matter themselves.
An update - they eventually issued me a store credit. They acknowledged that the item was indeed defective and gave me a store credit. However, I was adamant about wanting a refund, but they stood by their non-refundable policy. So, essentially they put a defective product up for sale, took it back, and still wouldn't reimburse me. Absolutely horrendous service. If negative stars were an option, I'd give them those.
Michael Brooks (2025-08-05, 12:51 a.m.):
It appears to me that the majority of these 1-star reviewers don't grasp the workings of shipping and warranties.
Concerned about the possibility of needing to cancel an order post-placement? HALT. It's your duty as a consumer to peruse the return policy. ALL retail companies have such policies as numerous consumers wrongly assume they can buy things and return them whenever they please, burdening the retailer.
Anxious about what will happen if the product you purchase arrives defective? HALT. Study the warranty details for the product you're buying. Resist tearing apart the packaging during unboxing - you'll likely need it in case you encounter issues necessitating a return shipment to Newegg.
Take responsibility and fulfill your consumer obligations. Research your online purchases beforehand and you'll avoid any issues. Familiarize yourself with the return and warranty policies, and everything should be clear. Follow these simple steps, and you won't be caught off guard.
My experiences ordering products from Newegg have been consistently positive.
Joseph Reed (2025-08-01, 7:53 a.m.):
Oh dear, mate! So you reckon you've bagged yourself a smashing Black Friday deal, do ya? Well, hold on to your hat 'cause the story may not end there. You see, the thing is, sometimes these online stores can be a bit dodgy. They might just go ahead and cancel your order, no explanation given! And by the time you realize what's happened, the flaming sale has packed up and left the building. Now you're stuck twiddling your thumbs, watching the bargains slip through your fingers. Tough break, innit? Cheers, and good luck navigating those treacherous online waters!
Dylan Reyes (2025-07-31, 7:25 a.m.):
They don't fully refund your money, don't provide appropriate shipping labels, and it's a real hassle trying to reach a customer service representative. I bought a Mai Vector for $3200 and there were problems with the GPU. When I returned it, they promised a replacement. However, they ran out of stock, refunded me, and told me I had to pay more for a similar laptop. They mentioned it was an open box and might have minor scuffs or scratches. Upon receiving it, I found a dead pixel and significant backlight bleeding. Now, I have to go through the refund process once again.
I strongly advise against purchasing anything from this company.
Lisa Rogers (2025-07-19, 9:13 p.m.):
I had to share my experience with y'all about ordering a Crucial SSD from the Newegg Canada website. I placed my order on May 18, 2020, paid extra for shipping, and was informed that the delivery would be by the end of the day on May 25, 2020 through UPS. I diligently tracked the package, but come May 25, UPS still showed it in transit. The following day, Tuesday, May 26, 2020, the status was finally updated to be delivered by the end of the same day. As I sit here typing at 10:30 PM on May 25, 2020, my package remains undelivered.
This lackadaisical approach reflects poorly on both Newegg Canada and UPS. I had an urgent project that required the new SSD drive by Monday, May 25, 2020, and the delay is simply unacceptable. Blaming everything on COVID-19 isn't going to cut it, especially when other companies manage to meet their promised delivery dates much more efficiently.
If I were to order the same drive from Amazon right now, late on Tuesday night, I could expect it to be delivered by Thursday. At this point, I deeply regret choosing Newegg Canada. Despite wanting to cancel my order, the reviews I've read indicate that the process would be equally frustrating.
While I'll have to bear the consequences of my decision this time around, I'm seriously reconsidering shopping with Newegg Canada again, as well as anyone who relies on UPS for deliveries, given that I believe both companies shoulder the responsibility for this debacle.
Diana Simmons (2025-07-19, 11:34 a.m.):
After a recent order, we encountered some issues with a product. The chat support was very prompt, easily accessible, and assisted us with the problems we were facing. Although finalizing the return process was a bit complex, we eventually decided to reorder the same product and we are content with the outcome.
We truly appreciate the support provided post-sale.
Warm regards
Kyle Gutierrez (2025-07-18, 5:58 a.m.):
What a complete disaster. I've spent a fortune on Newegg over the past few years, but their attitude of "blaming the customer because they must be lying and trying to cheat us" is beyond frustrating. You won't see another dime from me. If you're looking for faulty, secondhand parts sold as new or enjoy being treated like a criminal, then go ahead and shop with this company. I'll be sticking with Memory Express or Amazon from now on. And don't even get me started on Newegg's eBay store - it's a nightmare.
Joshua Flores (2025-07-16, 7:05 p.m.):
I say, dear chaps, a jolly rotten experience altogether! I find meself out of pocket to the tune of $200, can you believe it? If one seeks to procure PC accoutrements with top-notch customer service, I'd suggest looking elsewhere.
I took the liberty of placing an order for some RAM and an SSD, yet lo and behold, not a whisper of their arrival has graced my doorstep. The shipping tracker appears frozen in time, stuck at the creation of the shipping label. Upon contacting Purolator, they informed me that 'tis Newegg's doing, who hath failed to dispatch the package unto them. A tad miffed, I turned to customer service for aid. The first representative filed a claim, only for the subsequent one to nix it, citing an erroneous claim type. Thus, I was bid to wait another fortnight. Then, a different rep vowed to dispatch an email to the warehouse, yet come the morrow, a fresh-faced rep professed ignorance regarding the matter at hand!
Oh, had I but perused the reviews ere dealing with this chicanery-ridden establishment!
Andrea Smith (2025-07-13, 11:47 p.m.):
I'm a fresh customer at NewEgg and I must say, my experience with them has been quite the ordeal. I placed an order for a tablet on the 9th of September 2020 and received it the very next day, but to my dismay, it was not the one I had chosen. Instead of the sleek black tablet displayed on my order, they sent me a blue one by mistake. Following their return procedure, I requested a replacement and thought all would be sorted out. However, a week later when I inquired about the status of my replacement, it turned out that the agent had processed it as a refund but for the incorrect amount. After a series of frustrating calls, another agent eventually rectified the refund amount and assisted me in placing a new order. Yet, to my surprise, this time I was charged a much higher price than what I initially paid. After enduring a 30-minute wait on the line, I finally spoke to an agent who promised to look into the matter, only to never hear back from them again.
Maria Bailey (2025-07-13, 8:52 p.m.):
I recently acquired all the components required to assemble a fresh computer from Newegg, along with a copy of Windows 11. The shipping was prompt and the components arrived intact; however, the Windows 11 copy I purchased did not include a product key sticker. Normally, there should have been a silver sticker on the envelope housing the disk which one must scratch to reveal the product key, yet my envelope lacked it entirely. I reached out to Newegg regarding this matter, and after a week of persistent follow-ups, they informed me that they were unwilling to issue a replacement product key, asserting that the "consumer is accountable for safeguarding the product key attached to the envelope." I attempted to explain that I never even received a sticker to "safeguard," but Newegg maintained that, based on the photo of the envelope I provided, they could not confirm the absence of fraud. It seems absurd to me that I should somehow prove a negative through a photo showcasing the absence of a product, but they insisted on this stance. Newegg also declined to contact Microsoft to retrieve the specific product key I had paid for using my purchase details. When I contacted Microsoft directly, they indicated that third-party purchases should be addressed by the respective third party. Eventually, Newegg proposed providing half the amount in store credit, but I refused as I do not plan to patronize Newegg in the future.
To Prospective Customers: I strongly advise seeking your components elsewhere. While your experience may turn out fine, Newegg has shown that they will not assume responsibility for delivery mishaps when they do transpire. Given the substantial value of items typically bought from such establishments, the risk of dealing with them is not worthwhile.
To Newegg: Although this feedback may go unheard, I feel compelled to express that this policy is remarkably short-sighted. On this particular order alone, I invested thousands of dollars with your business (which, up until now, had been my preferred source for computer parts). The next time I need to invest hundreds of dollars (if not more) on computer parts, rest assured that Newegg will not be receiving any of that revenue. I hope the $128 you gained by assuming I am engaging in fraud over a single item in a $2,000 transaction is worth losing a loyal customer, or failing to reach out to Microsoft for the precise product key that I paid for (which would have also ensured no fraudulent activity was taking place).
Amber Green (2025-07-10, 5:40 a.m.):
This company is top-notch with easy access and excellent service.
I've come across a few negative reviews regarding the returns process. It seems that most of these complaints are from customers who buy products, use them, and then want to return them only because they changed their minds. I get where the company is coming from - processing returns like this can lead to major financial losses, potentially costing them thousands of dollars. It's crucial for them to find a solution to this issue.
It's important to follow the established policies and recognize that companies must safeguard themselves from misuse to continue delivering top-notch products and services.
Nevertheless, Newegg should prioritize bolstering its social media reputation by concentrating on customer feedback and overall public perception.
Steven Perez (2025-07-09, 4:58 p.m.):
I have been ordering from this store for a few years now, and every time I place an order, something seems to go awry. On one occasion, the two USB thumb drives that I ordered had to be replaced by the manufacturer even though they were new and still wrapped. Another time, the HDD I purchased had bad sectors on it. And just today, I received my order only to find that the seal on the box of my supposedly "new $500 video card" was already broken. All of this trouble just to save $10 compared to Amazon. In summary, I saved $10 but had to wait 10 business days for my package to arrive (which is 5 times longer than Amazon's shipping) and it wasn't even as described. I have decided that I will not be ordering from Newegg ever again.
James Gray (2025-07-09, 9:26 a.m.):
It's been over a month now since I've been seeking a refund for a product whose price has dropped. Finally, two individuals responded partially last week, requesting information I had already provided, and then disappeared. It seems like they are trying to dissuade me from pursuing the refund I deserve. Not pleased with the service at all!
Exciting news!
After some persistence, I managed to get my refund thanks to Jon from @NeweggService on Twitter. As a result, I am updating my review.