Best Buy Electronics Store in Pointe-Claire, Quebec
Best Buy, located at 6815 Autoroute Transcanadienne, Pointe-Claire, Quebec, is a prominent electronics store that offers a wide variety of products and services. From light bulbs to high-end electronics, Best Buy aims to meet the diverse needs of its customers.
Product Offerings
At Best Buy, you can find an extensive range of products including TVs, laptops, mobile phones, and appliances. They also stock essential items like batteries and smart home devices. For those looking for convenience, Best Buy offers both in-store pick-up and delivery options, making it easier for customers to receive their purchases.
Payment Options
When it comes to payments, Best Buy accommodates various methods. Customers can use credit cards, debit cards, and cash to complete their transactions. Recently, they have also introduced NFC mobile payments for a quicker checkout experience. Unfortunately, some customers have reported issues with order cancellations and refunds, which can be frustrating.
Customer Service and Repair Services
While many customers appreciate the selection and pricing at Best Buy, there have been numerous complaints regarding customer service. Instances of poor assistance and unhelpful staff have led to negative experiences for shoppers seeking help with returns or repairs. The repair services provided by Geek Squad have also received mixed reviews, with some praising their efficiency while others have noted significant delays.
Accessibility Features
Best Buy in Pointe-Claire takes steps toward inclusivity with features like a wheelchair-accessible entrance and a wheelchair-accessible car park. These facilities aim to ensure that all customers can access the store comfortably.
Curbside Pickup and Quick Visits
For those on the go, Best Buy offers a kerbside pickup option, allowing customers to collect their orders without leaving their vehicles. However, customers have faced delays in service times, raising concerns about the efficiency of this service. A quick visit could turn into a long wait during busy hours, impacting overall satisfaction.
Environmental Initiatives
Best Buy encourages recycling and responsible disposal of electronic items, promoting environmental sustainability among its customers. This commitment to recycling aligns with growing consumer preferences for eco-friendly practices.
Conclusion
In summary, while Best Buy in Pointe-Claire offers a considerable selection of electronics and practical services such as payment flexibility and curbside pickup, challenges remain in customer service, repair assistance, and overall customer experience. Continuous improvements in these areas could enhance shopping satisfaction and restore customer trust, turning "Never Buy" back into "Best Buy."
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Best buy is a decent store, I reckon. In my past visits, the sales folks tend to gather 'round for a chinwag, making you feel like you're intruding when you need assistance. The help provided is just about passable, usually feels hurried, and then they dart off to rejoin their mates. Not the most top-notch shopping outing, I must say.
Isabella Fisher (2025-06-25, 7:32 a.m.):
They're driving away their loyal customers. We've been purchasing their products for quite a while now. We have a solid credit record. However, they informed us that due to switching financial institutions, they are unable to approve us for financing. Several banks no longer collaborate with them. We're utterly let down. The service is simply dreadful.
Eugene Gutierrez (2025-06-25, 5:57 a.m.):
I popped in to switch up our phones and plans, and let me tell you, Walter was absolutely brilliant. It was 5pm on a Sunday, the transfer wasn't quite complete, but Arshdeep kindly stuck around for a few extra hours to ensure everything went smoothly without any hiccups. We swing by every other year for phone upgrades, and each time, they've been top-notch.
Carolyn Cook (2025-06-24, 7:57 p.m.):
Jordan, the employee working in the phone section, deceived an Asian couple who weren't fluent in English. They inquired about whether it would be better to return on Black Friday for sales, and he falsely claimed that prices actually increase on that day due to high demand. I spoke with the employee assisting me, and she confirmed that there are indeed discounts available. Jordan misled the couple solely to secure a sales commission. In his absence, I informed the couple of the truth and encouraged them to return for the sales. It is unethical for a salesman to lie for personal gain and should be prohibited by law.
Johnny Rodriguez (2025-06-23, 7:21 a.m.):
I must say, the wait to speak with someone at the laptop section was dreadfully long. On top of that, locating a store employee proved to be quite the challenge. The gentleman who eventually assisted us appeared to possess minimal knowledge regarding the product I inquired about. It seemed he had to make several trips to gather pertinent information. Regrettably, he couldn't provide any extra perks without tacking on additional charges for a high-priced device exceeding a grand. It appears they lack the motivation to enhance their services, perhaps due to the absence of alternative shopping destinations.
Raymond Parker (2025-06-20, 3:18 a.m.):
Poor service
I purchased some home appliances from this store, and they charged me 2,700 dollars. However, when I checked my visa statement, I noticed they had actually taken 2,960 dollars without providing any explanation for the increase. I reached out to their financial department to file a complaint, and they assured me they would respond within two days. It has now been over 10 days, and I have yet to receive a refund or any clarification regarding the extra charges.
Alice Graham (2025-06-17, 2:24 p.m.):
I absolutely adore the Best Buy over at Fairview. We've consistently received top-notch treatment. Whenever we've encountered any problems with a product, they've swiftly and equitably resolved the issue. Their product range is quite impressive. The employees are well-informed, polite, and ready to assist.
Noah Kim (2025-06-16, 11:29 p.m.):
Horrific shopping experience, I must say. I ventured into the store this morning with the intention of purchasing a freezer. Upon seeking assistance, I was instructed to wait a mere 2 minutes at the counter for help. However, to my dismay, after 30 minutes had passed, I approached another employee who assured me that aid was on its way. After enduring a tiresome 45-minute wait, still no one came to my aid. It was as if I were invisible, with every staff member seemingly oblivious to my presence despite the store not being overly busy. In sheer frustration, I made my way to Best Buy Marche Central, where I waited a mere 5 minutes before successfully acquiring my desired freezer. My advice would be to steer clear of Best Buy Pointe Claire; you would undeniably receive more attentive service elsewhere!
Joyce White (2025-06-12, 4:47 a.m.):
Outstanding service! Purchased a telly and they assisted me in getting it to the motor with utmost care.
Evelyn Hill (2025-06-10, 8:29 a.m.):
Oh dear, the return policy is quite dreadful. One must pay close attention to the fine print as there are numerous exceptions for qualifying returns and refunds. I would advise against making a purchase from this establishment. It may be wiser to consider shopping at Costco or Amazon, where return policies tend to be more accommodating.
Emily Johnson (2025-06-08, 6:28 p.m.):
The wait for assistance was a tad lengthy, but once Sunny, the computer expert, came to our aid, we were met with top-notch service. Sunny was friendly, well-informed, and straightforward. He asked insightful questions, foresaw our future requirements, and tailored his suggestions to our specific needs. He also provided fantastic alternatives that empowered us to make a more informed choice. The entire experience was fantastic! Sunny truly deserves a pat on the back.
Roy Rivera (2025-06-08, 5:38 a.m.):
The shop is massive and tidy with tight aisles. I popped in to grab a screen protector for my phone. The geek squad were ever so polite and efficient, but it's advisable to double-check their work as I had to go back to get it redone. I will be giving them another shot this week, so watch this space. Indeed, I did return. The issue with my phone screen was swiftly diagnosed and fixed within minutes. My phone is now working perfectly once more.
Ronald Moore (2025-06-04, 7:37 a.m.):
The staff at this store are clueless. It's like they don't know their head from their behind. It's impossible to find someone to assist you. I waited an hour and a half just to have a display case unlocked, even though I knew exactly what I wanted. When an associate finally showed up, they greeted me and then left to help someone else before even listening to me. Completely disrespectful. Save yourself the trouble and go straight to the source. You're likely to find what you need at a better price. The DSLR camera I was looking for was much cheaper there, and they helped me out in just 15 minutes!
Alan Alexander (2025-06-03, 3:42 a.m.):
I wouldn't recommend investing in the extended warranty, mate. They're a right dodgy bunch, always giving you the runaround and never holding up their end of the bargain. I've been trying to get in touch with them for ages, mate, but no luck. I've reached out to every department under the sun, even tried me luck with head office. They said they'd get back to me, but it's been 7 months now and still no word. And that link you sent? Straight back to your site, no help at all. Starting to feel like a right game they're playing with me. Might have to reach out to consumer protection, see if they can sort this mess out.
Randy Evans (2025-05-30, 11:30 a.m.):
There's this bloke at the shop, Sunny is his name. He's a real gem, I tell ya. The other day, I was on a mission to find this one item and couldn't for the life of me. But Sunny, oh Sunny, he sorted me right out with all the info I needed. And get this, I'd gone and injured my leg at the gym because of leg day, of all things. But Sunny, bless him, he carried me to the car. Then I had to admit I wasn't up to driving, so he kindly drove me home and hoofed it back to work. Top bloke, that Sunny. Five stars from me, no doubt about it.
Hannah Ramos (2025-05-25, 7:53 p.m.):
Avoid Worst Buy at all costs! How many attempts does it take for them to deliver according to the customer's wishes? We are currently on our third try and hoping for the best. The blame falls on the third-party delivery team, but who decided to partner with them? Not me.
This review doesn't reflect negatively on the store or its employees we encountered, but rather on the overall dysfunctional processes that Worst Buy has in place. They seem to struggle with ensuring customer satisfaction and efficiency.
We usually spend money to bring happiness into our lives, but with Worst Buy, it feels like we're inviting frustration and misery instead. The endless calls and emails needed to receive what we paid for in good faith are truly exhausting.
Donald Gonzalez (2025-05-25, 6:39 a.m.):
They told us to leave just because we were young? We didn't even do anything wrong. They said, "We have a policy that if you're not making a purchase, you have to leave." Definitely the worst staff ever.
Mark Reed (2025-05-24, 5:59 p.m.):
Absolute rubbish, mate! The staff at this place are more interested in gossiping than assisting customers. They never seem to have the items on sale in stock, and the prices on the shelves are always wrong. When I pointed out the incorrect price to an employee, he just told me to check the item's SKU on the Best Buy website. Like I'm going to waste my time on their site! From now on, Amazon will be getting all of my business for anything I would have bought at Best Buy. I reckon Best Buy is headed for the same fate as Future Shop.
Beverly Hayes (2025-05-22, 10:49 p.m.):
If you're in need of assistance, don't hesitate to consult Reine. She's a real expert in the field. When we entered seeking advice on Bluetooth speakers, I presented her with the choice between a pricier option and a more straightforward model. She provided me with a candid response along with a detailed explanation of her reasoning. As it turns out, the high-end model doesn't live up to its reputation. Cheers, queen 👑 …
Jennifer Peterson (2025-05-21, 2:58 p.m.):
I was quite disappointed to find that the XBOX game pass included in the controller box had already been redeemed.
