Showing from 1 to 19 of 19 comment(s) received.
I entered the store with the intention of buying a television. Waited around 15 minutes before someone finally came to help, only to be informed that I should place my order online. There were no more than four or five customers in the store at the time.
I found myself loitering around the computers, twice, in search of customer service to inquire about a product before committing to a purchase. On both occasions, several employees made eye contact but chose to ignore my presence. It's safe to say they missed out on a significant potential sale.
The personnel are jolly and polite, and they are also following the covid 19 distancing measures quite diligently! There is a friendly individual who elucidates the guidelines prior to your arrival and inquires if you require any assistance in locating an item before you step inside!
The staff 'ere are quite useless and the product range 'as leaned towards mobile phones. 'alf the shop is stocked with posh ear buds. Best of British to ya finding 'ome or car audio bits and bobs.
Stepping foot into this establishment gives me the impression that their ultimate aim is to drive all customers towards making online purchases for store pick-up.
The in-store shopping experience at this particular location is rather disheartening.
The staff is so friendly, they're also really good at respecting the COVID-19 guidelines! There's someone there who explains the rules before you go in and asks if you need any help finding what you're looking for. So helpful!
I made a reservation to hold an item and received confirmation. I went to pick it up on the same day, but it wasn't set aside for me. I waited in line only to find out they didn't seem to care. What's the point of having this feature if I come in and you're sold out and didn't reserve the item as confirmed? The service was awful, and I'll just buy my next item from Amazon or a competitor.
I say, I've been had, old chap.
I 'ad a bit of a bother with me laptop, see, so I took it down to the shop to 'ave a gander and see if they could sort it out, like. I knew they might not be able to fix'er up, but thought it was worth a try, you know?
But when I got there in person, it felt like all they cared about was getting me to buy more stuff and sign some papers sharpish. When they sent me device off, I got a call that made it clear they 'ad no clue what I brought it in for. I reckon they were trying to push me into getting extra services that 'ad bugger all to do with the problem I 'ad with me computer. And when I got it back, would you believe it, it still 'ad the same issues as when I first sent it off, despite all their promises.
I 'ave ne'er 'ad a pleasin' experience in this store. There seems to always be some bloomin' factor that interrupts me purchase; whether it be incompetent staff or receivin' a broken product that needs to be returned.
Quite cheeky customer service. Asked for a call back about a fresh mobile phone. Never got a call back, and that was 10 days ago. All of the owner's responses to the critical reviews with "this certainly does not align with..." truly appears to align perfectly with how he wishes to operate the business. Also, directing customers to a website to seek assistance instead of being able to ring the store is quite shameful.
I do say, I feel utterly bamboozled.
I encountered a spot of bother with my laptop, so I popped in to see if they could lend a hand and determine if it was a hardware hiccup. I grasped that they might not be able to assist me, but I thought I'd give it a whirl, you know.
In person, it seemed like their sole aim was to try and sell me extra bits and bobs and rush me into signing some paperwork. When my gadget was whisked away, I received a call that made it glaringly obvious that they hadn't a clue why I had brought it in. Again, I had the notion that they were pushing me to purchase additional services that had nary a thing to do with the reason for my computer's visit. Upon receiving my device back, it was plagued by the same gremlins as when I dispatched it away, despite their reassurances.
I popped in for an aircon unit. The prices were a tad steep compared to other spots offering less known brands. There were plenty of staff around, but they didn't seem too bothered about helping the customers out.
I 'ave neva 'ad a decent experience from start to finish at this 'ere corporate franchise. The only decent bloke in the whole lot is Robert Schurmann. Everyone else 'as been right rude or clueless about the products they sell in the store. I can't stand walkin' in there, always end up walkin' out in a right state of anger.
A splendid array of products, indeed. Alas, the prices leave something to be desired. Methinks Future Shop doth offer more enticing deals than mine visits to Best Buy. 'Tis ever a boon to have competitive pricing; elsewise, 'tis a quandary of whether to part with $80 at Walmart or $80 at Best Buy for the selfsame product. (And lo, one can procure groceries, apparel, furnishings, and the like at Walmart... just a thought.)
I shall never grace Best Buy's doorstep again, for Amazon's prowess in honoring product warranties surpasses theirs by a mile. I ventured there just last week to claim the warranty on a faulty product that was less than half a year old and came with a one-year warranty. To my dismay, a rather impolite service representative curtly informed me that I must reach out to the manufacturer directly for assistance, offering no further guidance beyond a vague "online" direction. What a complete waste of time! If it were within my power, I would award this establishment a zero rating. Best Buy, you have just lost yet another customer to Amazon! Best start heeding these warnings before you find yourselves out of business!
A tad underwhelming, innit? Couldn't crack into the system to suss out what's bundled in the $22+ monthly fee for Geek Squad. What's the point, eh?
I popped into the shop with the intention of buying a telly. Waited a good 15 minutes before a soul finally appeared to help, only to be told I should just order online. The place wasn't exactly bustling, with no more than four or five customers in sight.
I experienced poor customer service at your Charlottetown location yesterday! I went in to pick up the 55-inch TV I had ordered online. When I reached customer service, they asked a guy to bring it out. As we were heading outside, the guy requested me to bring my car closer to the door as he was very busy. So, I did just that. When we got to my car, he just stood there and didn't bother to help lift it into the car. It seemed quite lazy to me! The time I took to walk to my car and pull it around took longer than if he had just pushed the cart with the TV on it, especially since my car was only parked 3 spots from the door. I didn't catch his name, but I'm sure they know who brought the TV out!
Major props to Best Buy for being so accommodating with all the changes we made to our purchases and installations. MARIA is an absolute gem!! She's incredibly knowledgeable, kind, courteous, and just a joy to converse with.
