OVHcloud Data Centre - Beauharnois

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OVHcloud Data Centre - Beauharnois, Quebec

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Exploring OVHcloud Data Centre in Beauharnois, Quebec

OVHcloud, a leading web hosting company, boasts a significant data centre located in Beauharnois, Quebec. This facility is notable not just for its technological capabilities but also for its commitment to accessibility.

Accessibility Features at OVHcloud

The Beauharnois data centre offers a wheelchair-accessible entrance, ensuring that all visitors can access the facility with ease. This dedication to accessibility extends to various locations within the centre, making it accommodating for everyone, regardless of their mobility challenges.

Additionally, the data centre includes a wheelchair-accessible car park, providing convenient parking options for individuals with disabilities. These features reflect OVHcloud's commitment to inclusivity and accessibility in the tech industry.

Customer Feedback and Experiences

While the accessibility features are commendable, customer reviews reveal a mixed bag of experiences with OVHcloud's services. Many users have expressed frustrations regarding support issues. One customer recounted being cut off from their server due to a delayed invoice payment, despite having been a loyal client for over four years. This situation raises concerns about the company's communication practices and support responsiveness.

Another user criticized the MS Exchange service offered in Canada, noting that technical support is primarily based in France, which leads to significant delays in assistance during critical times. The absence of 24/7 support has led some customers to feel abandoned when issues arise outside of standard working hours.

Service Quality and Technical Performance

Despite the complaints regarding support, some users appreciate the quality of OVHcloud’s hardware and infrastructure. Comments highlight impressive cooling mechanisms that utilize water, showcasing the company's investment in energy-efficient technology. The control panel has also received praise for its user-friendliness.

However, technical difficulties have been reported, including configuration errors and frequent downtimes that hinder service reliability. Frustrations have mounted over the lack of proactive communication from the support team following maintenance activities, leaving customers in the dark regarding their service status.

Conclusion: Weighing the Pros and Cons

OVHcloud’s Beauharnois data centre represents a blend of innovative technology and accessibility, making it a noteworthy player in the web hosting industry. However, potential customers should weigh the benefits of cutting-edge infrastructure against the mixed reviews concerning customer support and service reliability. Understanding both the strengths and weaknesses of OVHcloud will assist businesses in making informed decisions about their web hosting needs.

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Showing from 1 to 17 of 17 comment(s) received.

Gary Young (2025-06-29, 10:06 p.m.):
They've gone and turned off my hosted server just because I hadn't paid the latest invoice that was only recently sent out. Can you believe it? The invoice came through 15 days ago and they reckon that's grounds enough to cut off services? I've been a loyal customer for over 4 years and have never missed a payment. Did it not occur to them that there might be a reason for the delay and that we deserved a heads-up before they shut us down?
Thomas Sanchez (2025-06-28, 1:01 a.m.):
For over 3 days now, they have been marking our addresses as spam and the team seems rather incapable of grasping what needs to be done to fix the issue. It's proving to be quite a challenge to get in touch with someone who comprehends the situation; we're only receiving canned responses through online support. Quite disappointing how little they seem to value their customers.
William Rogers (2025-06-22, 4:54 a.m.):
Due to the impact of COVID-19, my company had to cease operations. After removing my company from their server, I requested account cancellation from the web hosting company. However, they adamantly refused and insisted on charging me for an additional month despite my lack of usage of their services.

To my dismay, a month later I discovered an unexpected $10 charge on my account, with no explanation provided. Their customer service has been unhelpful and evasive when addressing the situation and assisting me in obtaining a refund.

It has now been nearly three months since I stopped using their services, yet they persist in charging me. Their lack of cooperation in processing a refund is concerning. In my opinion, this behavior is dishonest and unethical. If you value conducting business professionally, I would strongly recommend avoiding this hosting company. They demonstrate a lack of integrity and should not be trusted.
Rachel Gonzalez (2025-06-21, 6:37 a.m.):
My experience with this web hosting company has been absolutely dreadful.
Alan Thompson (2025-06-19, 2:44 p.m.):
I must say, our experience was quite dreadful, mate. Dealing with the pre-authorized card payments was a bit of a hassle, I must admit. Although it's handy that they shoot out reminder emails about account expirations, there were instances where these missives failed to land in our inbox.

A right mess occurred when our company's production server went AWOL because of these blokes. Never had such bother with Amazon, I tell ya. Consequently, we made the decision to shift all our infrastructure over to a more dependable partner. Cheers!
Joshua Ross (2025-06-11, 3:19 p.m.):
Absolutely splendid! I am pleased to report that my dedicated server has been running smoothly without encountering any issues whatsoever.
Jeffrey Simmons (2025-06-11, 11:44 a.m.):
They weren't able to assist me in resolving an issue, stating that the support I needed wasn't within their scope of service. After switching to a new provider, I was pleasantly surprised by the support I received from the hosting company that now hosts my website.
Kelly Gomez (2025-06-10, 8:23 p.m.):
OVH is top-notch. In terms of value, OVH is actually quite impressive!
Melissa Cox (2025-06-09, 4:04 p.m.):
My server is currently offline due to their incompetence. I have reached out multiple times via ticket and phone with no response. This level of service is completely unacceptable.
James Reyes (2025-06-09, 3:16 p.m.):
Great place and lots to learn from. I was amazed by the server cooling system that uses water, a new concept for me. It's super energy-efficient especially with Montreal's weather. I really admire the cutting-edge technology they deploy and the constant enhancements they make.
Rose Russell (2025-05-29, 2:40 p.m.):
I must say, our experience with their customer service has been rather subpar. Their billing system somehow overlooked charging us for a particular option, and out of the blue, they decided to retroactively bill us for a whole year of VPS service. If it was an error on their end, that should be their burden to bear. We are contemplating lodging a complaint with the OPC.

Despite having been faithful clients for quite some time now... we are contemplating seeking out a new provider due to the unhelpful demeanor of their customer advisor, Pierre B. Truly disheartening!
Kathleen Lopez (2025-05-23, 11:08 a.m.):
I've been using a server from So You Start since 2015, and overall, it's been a decent experience. The control panel is user-friendly, making it easy to set up my OS install. I also appreciate the option to have additional IPs. In terms of support, it can be hit or miss, but it's definitely not the worst I've encountered (1and1 holds that title). When it comes to value, it really depends on your specific needs. I have noticed a price increase in the past year, which I assume is related to investing in DDoS mitigation. However, considering the current price, I'm starting to think about exploring other hosting options.
Dennis Carter (2025-05-14, 6:42 p.m.):
I wouldn't recommend OVH at all. Their support is practically non-existent. I've been using their VPS Cloud service and it never seems to work properly. I've submitted tickets but have never received any responses. And don't even get me started on their DDoS support, it might as well not exist.

I'm definitely looking to get a refund on this one...
Jose Hernandez (2025-05-14, 4:50 p.m.):
Top-notch hosting service provider!
Michael Bailey (2025-05-13, 8:04 p.m.):
I would strongly advise against using their MS Exchange service in Canada. The support for this service is extremely lacking, as phone support is unavailable and the actual support team is located in France. This means that if you experience any issues after 12 PM, you will have to submit a support ticket and wait until the next day for assistance. Furthermore, the manager I spoke with made it clear that certain services do not offer 24/7 support, so if an issue arises outside of French working hours, you will be left without help. There is also no option for speaking with a live person; instead, you must rely on chat support, which may not always be able to provide assistance and will likely direct you to submit a support ticket.
Ethan Ward (2025-05-13, 6:44 p.m.):
The servers were quite laggy and unstable, not an ideal experience. I wouldn't recommend this hosting company.
James Morris (2025-05-13, 7:10 a.m.):
The largest hosting company worldwide when it comes to dedicated servers
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