Todd & Drake Llp - Cold Lake

General Practice Attorney at Todd & Drake LLP in Cold Lake, Alberta

If you are seeking legal services in Cold Lake, Alberta, Todd & Drake LLP presents a notable option worth considering. However, it's essential to examine various aspects of their operations, particularly accessibility and client experiences.

Accessibility and Amenities

Todd & Drake LLP prioritizes accessibility for all clients, ensuring a welcoming environment. The firm features a wheelchair-accessible entrance and a wheelchair-accessible car park, making it convenient for individuals with mobility challenges. Moreover, the facility includes a wheelchair-accessible toilet, ensuring that all visitors can access necessary amenities comfortably.

Client Experience and Recommendations

When planning to visit Todd & Drake LLP, it's recommended to schedule an appointment in advance. Many clients have found that appointments are recommended to guarantee personalized attention and reduce wait times.

Experiences at the firm vary significantly among clients. While some individuals have praised Stephanie and Rebecca as a "phenomenal team" who represent clients diligently, others have voiced disappointment over the treatment received. A review mentioned a lack of respect shown towards an elderly parent, highlighting the need for increased professionalism and compassion in sensitive situations.

Challenges and Communication

Several clients express dissatisfaction regarding communication at Todd & Drake LLP. Comments indicate that interactions with staff may not always meet expectations, particularly in providing timely updates on cases. One client recounted difficulties in reaching their attorney and receiving responses to inquiries, indicating a significant gap in customer service.

Overall Thoughts

While Todd & Drake LLP offers essential legal services and has made strides in accessibility with their facilities, client feedback suggests that improvements are needed in various areas, particularly in client communication and sensitivity in handling vulnerable clients. Prospective clients should weigh these factors and consider their unique needs before deciding on legal representation.

In conclusion, Todd & Drake LLP can be a viable option for legal assistance in Cold Lake, but understanding both the commendable attributes and the areas needing improvement will ensure informed decision-making.