Comprehensive Review of Computer Support and Services at SoftPlus in Ottawa, Ontario
In the bustling city of Ottawa, Ontario, businesses rely heavily on efficient computer support and services. One such provider is SoftPlus, known for its Point of Sale (POS) systems and technical support. This article will explore the experiences of customers who have interacted with SoftPlus, highlighting both positive and negative feedback.
Positive Experiences with SoftPlus
Several clients have praised SoftPlus for their excellent customer service. One satisfied user shared, "Our POS was down and needed a renewal key. It took me 1 phone call and Kemal fixed it in 15 minutes." This quick response time clearly indicates that some customers appreciate the efficiency and effectiveness of the support team.
Others have expressed satisfaction with the quality of the software and the level of customization available. A happy customer remarked, "Good software and amazing support from the IT team. They're willing to customize the POS to your needs." This flexibility can be crucial for businesses looking to tailor their systems to unique operational requirements.
Challenges Faced by Customers
Despite some positive reviews, there are significant concerns regarding the services offered by SoftPlus. A recurring theme among dissatisfied clients is the poor quality of the POS systems. One customer declared, "Sold me what can be considered the worst computer POS system ever," expressing frustration over constant software issues and unresponsive support.
Another client stated, "I would wait sometimes weeks to get a response," highlighting the slow reaction time of the support team. In a fast-paced business environment, delays like these can have severe repercussions, including lost sales opportunities and customer dissatisfaction.
Technical Support Issues
The complaints regarding technical support are particularly alarming. One user lamented, "Tried reaching them many times (phone calls and email). No one answers calls and no email response." This lack of communication can lead to increased frustration, especially when immediate assistance is needed for critical business operations.
Conclusion: Weighing the Options
SoftPlus in Ottawa, Ontario, represents a mixed bag of customer experiences. While some users commend their responsive service and customizable software, many others voice serious concerns about the reliability of their POS systems and the quality of technical support. Businesses considering SoftPlus for their computer support and services should carefully evaluate these aspects to make an informed decision.
Our business is found at
The contact phone of the respective Computer support and services is +1613-907-0846
And if you want to send a WhatsApp, you can do so at +1613-907-0846
The website is SoftPlus
If you wish to update any element that you believe is not precise regarding this portal, we ask send us a message so that we will handle it as soon as possible. Thank you in advance thank you very much.
