Computer Repair Service in Barrie: Northern Protocol Computer Sales and Service
When it comes to reliable computer repair services, Northern Protocol Computer Sales and Service stands out as a premier choice in Barrie, Ontario. Offering a multitude of service options, this local business caters to a diverse clientele with unique needs, ensuring every customer leaves satisfied.
Accessibility and Convenience
Northern Protocol is committed to accessibility, featuring a wheelchair-accessible entrance, wheelchair-accessible car park, and wheelchair-accessible toilet. This thoughtful design ensures that all customers can comfortably access their services, making it an inclusive space for everyone, including those in the LGBTQ+ community.
Flexible Service Options
The company offers both on-site services and the convenience of online appointments, providing flexibility for clients who prefer to manage their time effectively. Whether you need assistance at your home or prefer to drop by the store, Northern Protocol has your needs covered.
Exceptional Offerings
From repair services for laptops and desktops to custom computer builds, Northern Protocol boasts a wide range of offerings. Customers have reported excellent experiences with everything from software troubleshooting to intricate hardware repairs. One satisfied customer remarked on their ability to build high-performance computers tailored precisely to individual specifications.
Understanding Customer Needs and Concerns
While most experiences at Northern Protocol are overwhelmingly positive, there have been instances where customers encountered challenges. For example, one customer expressed concerns about a repair leading to unexpected issues with a monitor. However, the company's commitment to customer service shines through in how they handle complaints – often with prompt communication and resolutions, including follow-ups directly from management.
Transparent Payment Options
Northern Protocol accepts various payment methods, including credit cards and debit cards, making transactions simple and straightforward for customers. The transparent approach to pricing helps build trust, as seen in testimonials from long-time patrons.
Commitment to the Environment
In addition to their technical expertise, Northern Protocol is also dedicated to environmental sustainability. They offer recycling options for old computers and parts, encouraging responsible disposal practices among their clients.
Why Choose Northern Protocol?
With a stellar reputation built over years of service, Northern Protocol embodies what it means to be a trusted computer repair service. Their knowledgeable team consistently provides high-quality support while prioritizing customer satisfaction. As one client put it, "If you need service on your computer, there's no need to look anywhere else." This level of confidence is what keeps customers returning year after year.
For anyone in Barrie or the surrounding areas looking for top-notch computer repair services, Northern Protocol Computer Sales and Service is undoubtedly the go-to option, offering accessibility, professionalism, and a commitment to customer care.
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I 'ad a splendid experience 'ere. The folks were friendly, service was top-notch and quick. I came in for a laptop repair and ended up walkin' out with a brand spankin' new computer since the old one couldn't be fixed. Despite the annoyance of losin' my files and havin' to shell out some cash, the staff made the whole ordeal quite pleasant. They were helpful and friendly every step of the way. I'd recommend 'em 100%!
Update: I popped back in after a year with a few factory and performance issues on me computer. I can't stress enough 'ow highly I'd recommend this place. Always lookin' out for the customer and providin' top-notch service. If there were a 6th star, I'd give it a bash. I will always recommend this spot for computer needs, and I'm chuffed I can do it right 'ere. A satisfied customer through and through :)
Steven Ward (2025-06-01, 6:50 p.m.):
I initially left a three-star review for this company, but after receiving a call from the owner while I was at work, I felt pressured to explain why I had expressed dissatisfaction online. The owner then proceeded to repeatedly call both my cell phone and home phone that evening.
When I first contacted the company, I informed them that I suspected the issue with my computer was related to the SATA cable. The representative assured me it would be a simple fix, with a turnaround time of 3-5 days and a diagnostic fee of $45. However, the final cost of the repair ended up being $157.07, and the job took over two weeks to complete.
Kevin Green (2025-05-31, 12:26 a.m.):
I want to extend a huge thank you to Northern Protocol for the excellent job they did in fixing my computer. I am extremely satisfied with their service and will definitely be using them again in the future. I will also be sure to recommend them to all my family and friends. It is such a relief to know that I can always count on Northern Protocol Inc. for professional and trustworthy service.
Emma Coleman (2025-05-29, 7:15 p.m.):
I 'ad me first go with Northern Protocol and I must say, I was quite chuffed with the top-notch and speedy service I got. Left a message 'bout me knackered laptop and within minutes, they were in touch. Dropped it off and in a jiffy, it was fixed and back in me hands. Cheers!
Diane Simmons (2025-05-28, 11:27 p.m.):
I have to say, Northern Protocol is absolutely top-notch. Whether they're working on your computer in their office, at your home, or over the phone, they always deliver exceptional service. I've had multiple tasks done on my laptop by them, and I couldn't be happier. They are friendly, professional, and fair in their pricing. Plus, they even did some work on my laptop for free. If you're in need of computer repair service, look no further than Aaron and his team at Northern Protocol.
Diana Lopez (2025-05-28, 7:08 a.m.):
As a long-standing customer, I felt compelled to write a review about this place. The folks here are incredibly friendly and really know their stuff. They're experts at what they do.
The repairs I've had done have been smooth and priced fairly. I wholeheartedly endorse this team for all your computer repair requirements.
Gabriel Ramos (2025-05-27, 2:39 p.m.):
The gal at the shop who sorted out our laptop snags was right thorough and explained everything step by step. Once we gave the green light on the repair costs, we received a call the next day saying it was good to go. We were well chuffed with the service and the fact that our laptop is now up and running again for a fraction of the cost of purchasing a new one.
Victoria Jenkins (2025-05-26, 5:03 a.m.):
I recently had the pleasure of collaborating directly with Aaron on the development of my website. My experience with Aaron was truly delightful and positive. He displayed great patience and adaptability throughout the process, especially considering my novice status in website development. Aaron's professionalism and skill in crafting my website were outstanding. We engaged in numerous conversations and made various changes, all of which Aaron handled with professionalism and patience. His extensive knowledge and creativity were invaluable when working with someone new to this domain and lacking in creativity. Additionally, when faced with challenging requests for changes, he tackled them head-on and delivered results without any pushback. What's more, the cost of the service was both affordable and reasonable. In summary, working with Northern Protocol and Aaron was a highly enjoyable and rewarding experience.
Philip Sanders (2025-05-22, 8:38 p.m.):
I've had the pleasure of working with Aaron and Northern Protocol for over 9 years now. Throughout this time, he has truly proved to be an invaluable asset to my family.
Northern Protocol has been instrumental in providing maintenance for both my personal computer systems at home, as well as overseeing the upkeep of our church and a charity organization I was involved with. Not only are they extremely knowledgeable in their field, but they also deliver their services with remarkable speed, honesty, and reliability. What sets them apart, however, is the genuine care and concern they show towards their clients.
I've lost count of the number of friends and colleagues that I've recommended to Northern Protocol over the years. Without fail, each one has been impressed by the level of service they received. Many have gone on to refer their own acquaintances to Northern Protocol, a testament to the strength of their business built on satisfied customers. Here's to continued success and growth for Northern Protocol!
Hannah Gomez (2025-05-22, 2:31 p.m.):
We've been faithful customers of Northern Protocol for more than 7 years. They've sorted out viruses, refurbished computers, and when it was time to upgrade, they guided us through the process.
Fantastic prices for all their services and computers!
The team is incredibly helpful and has consistently addressed our inquiries and provided the necessary assistance.
We also made the switch to Northern Protocol for our internet service provider and have noticed an improvement in our connection.
Thanks for always being there to assist us!
Joseph Phillips (2025-05-21, 8:43 p.m.):
I just wanted to say that the team at Northern Protocol is truly excellent to work with. I highly recommend them to anyone who, like myself, is not very savvy when it comes to computers. Their level of professionalism, manners, and customer service is absolutely superb! Here at AAA Door Guys Inc., whenever I encounter a computer issue, I reach out to Northern Protocol without hesitation. No matter how big or small the problem may seem, they always go above and beyond to provide us with same-day service to get me back up and running. This type of service is always greatly appreciated! Thank you, Northern Protocol, for consistently delivering exceptional work!
Gary Patterson (2025-05-20, 3:36 p.m.):
I must say, I was quite impressed with the practical and budget-friendly solutions provided by the Microsoft Certified Experts we collaborated with, Allan and Jim. They were incredibly polite, attentive to our business needs, and devised secure and cost-effective solutions for our server, backup, and remote desktop requirements. With a team of over 18 staff members assisting us, as a small business, we felt confident in our choice. Working with their team has truly been a delightful experience!
Ralph Stewart (2025-05-15, 1:27 p.m.):
Aaron has once again exceeded my expectations with the computer that he and his team assembled for me. The images below show where my computer is placed, and I must say it is superb, without a single flaw. Although I prefer Windows 10, my computer may not be the most powerful or cutting-edge, but it meets all of my needs and will continue to do so for years to come. I have no complaints whatsoever.
Amelia Hughes (2025-05-13, 7:04 p.m.):
Outstanding service. No question, I'd rate it five stars. They sorted out the problem with my laptop's power adapter with top-notch quality. I'll definitely be recommending them to everyone I know. Well done!👍
Doris Long (2025-05-12, 7:05 p.m.):
Absolutely top-notch customer service. Brought in 2 laptops, one needing a straightforward fix and the other with some tricky issues to iron out. Had a chat directly with the tech for a breakdown (I'm not too savvy with computers) and they explained everything on the work and invoice in great detail. Got the chance to speak with Aaron and I must say, his customer service was exceptional and his friendly demeanor really stood out. Would definitely recommend them in the future!
Charles Martin (2025-05-11, 5:58 a.m.):
I must say, Northern Protocol is by far the best computer company I've had the pleasure of dealing with! The service they provide is absolutely fantastic. Aaron and his team are incredibly professional and truly knowledgeable in their craft. I have yet to encounter a problem that they couldn't swiftly resolve, and every task they've undertaken has been executed to perfection. Their responsiveness is remarkable, they efficiently complete the job, and their value for money is unbeatable. I wholeheartedly recommend Northern Protocol - give them a ring, you won't regret it!
Layla Simmons (2025-05-08, 4:22 a.m.):
I just have to share what an absolutely AMAZING experience I had at Northern Protocol. As soon as I walked in, Amy greeted me with a warm and welcoming smile that instantly put me at ease. I knew right then and there that my computer issues were in good hands. Amy listened to all of my concerns and assured me that everything would be taken care of efficiently and promptly.
When I called back with some additional requests, I spoke to Cory who was working on my laptop. He was incredibly knowledgeable and confident that he could deliver exactly what I needed. And let me tell you, he was spot on. The service I received far exceeded my expectations, and I was thrilled to pick up my laptop the very next day.
Amy even took the time to show me a few new functions I had requested, and when it came time to settle the bill, I was pleasantly surprised by how reasonable it was for the exceptional service I had received. I left Northern Protocol feeling like a truly satisfied customer. Hats off to Amy and Cory for their outstanding work!
Austin Scott (2025-05-07, 7:10 p.m.):
I took my laptop in with a hinge issue, but when I received it back, the monitor was broken and they told me,
"While we take every precaution and care when servicing your computer, there is a possibility of hardware failure during the process. We cannot be held responsible for hardware or software failures, including data loss, regardless of the cause."
They offered to return my computer to me at no cost if I hadn't picked it up yet.
They wanted me to pay for the broken monitor in addition to the hinge repair, which is why I refused to pay for both. I was willing to pay for the hinge repair, but not for the monitor.
* Make sure to take photos before bringing your computer to Northern Protocol Computer or you might end up like me, feeling deceived.
They didn't even apologize to me. Should I be grateful for the "free of charge" offer?
